JD Power Awards Verizon Top Customer Service Award
Verizon credited its social media efforts as a major reason why it's able to excel in customer satisfaction. Big Red has a dedicated social media team that reaches out to customers on social channels and often follows up via direct messaging or with a phone call, the company said.
"We’ve always been able to answer you on the phone, email or chat, but now adding social media means you have the convenience of sitting on your couch and sending us a tweet," says Chauncey Mason, Verizon Wireless social media coordinator.
AT&T also scored high, earning a score of 759. The other major carriers scored below the industry average, including Sprint Nextel (746) and T-Mobile (715).