20% of the U.S. Has Never Sent Email: Study

As hard as it may be to believe, according to a study by research firm Parks Associates, nearly 20% of the population of the United States is disconnected from the Internet and has never used email. In their annual phone survey of U.S. households, Parks Associates found 20 million households are without Internet access, approximately 18% of the U.S.

"Nearly one out of three household heads has never used a computer to create a document. These data underscore the significant digital divide between the connected majority and the homes in the unconnected minority that rarely, if ever, use a computer."

"Internet connections have slowly increased in U.S. households, but getting the disconnected minority online will continue to be difficult. Age and economics are important factors, but the heart of the challenge is deeper. Many people just don’t see a reason to use computers and do not associate technology with the needs and demands of their daily lives."


The survey was conducted among 1,088 households and has a margin of error of +/- 3%.

Tags:  Email, Mail, Study, SEN, U.S., AI
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