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Yeah, the situation is like an either or case. The cost of the mobile phones were higher and the shipping charges were low and when the cost of the mobile phones lowered the shipping charges increased. Thus the total cost of the mobile phones remains near about the same in both the cases.
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There are couple of such case that are doing the rounds these days. There might be some cases where such incidents occur due to the defect in the production. The company should in such cases pro-actively get the necessary changes done, this will not only make the customer feel happy but also build a better rapport with the people in general.
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The review of a gadget of this intense would differ from person to person and his liking for a particular thing. So, it is not just the review that proves the point, but the quality of the work put in proves the point. I think that iPhone and HTC are of the same types but edges over the other in the functionality that one finds comfortable in using