FCC Warns ISPs To Be Open And Honest With Consumers, Deliver What We Pay For

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News Posted: Thu, Jul 24 2014 3:15 PM
While the FCC has come under fire for its stance on net neutrality of late, it has also been on the offense against ISPs. For example, the agency has stated that it will look into the bad service finger-pointing between Netflix and Verizon in hopes of adjudicating the dispute and discerning the underlying problems, and it’s also giving ISPs a warning about their level of transparency.

“Consumers deserve to get the broadband service they pay for,” said FCC Chairman Tom Wheeler in a Rule Enforcement Advisory. “The FCC’s transparency rule requires that consumers get the information they need to make informed choices about the broadband services they purchase.”

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He further stated that the FCC expects complete transparency from ISPs and intends to hold those companies accountable when they fail to divulge accurate information about their services.

This requirement falls under the Open Internet Transparency Rule, which was designed to help consumers choose their provider armed with detailed information about service performance, quality, and cost. For businesses looking to subscribe to broadband Internet, the rule also helps them make plans around the type and level of Internet service they can expect. Violators can expect a fine from the FCC.

The agency, however, didn’t state explicitly how it would go about policing and enforcing these rules, which is unfortunate because as everyone who’s ever subscribed to an ISP knows, it’s commonplace to receive far less in terms of speed than you actually pay for, and bills are far too often more than promised.

Hopefully this announcement is more than just political bluster designed to take heat off of Wheeler and the FCC for its unpopular stance on net neutrality.
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nfs3freak replied on Thu, Jul 24 2014 4:07 PM

FCC: "Don't do that!"

ISPs: "Okay, we don't ever do that ;) "

More money continues to flood lobbyists.

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I don't know how people in the US put up with the situation. The FCC seems to merely pretend to act in the public interest... Most of the evidence I read is that they act in the interests of ISP/Cable cartel.

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lipe123 replied on Thu, Jul 24 2014 4:34 PM

You think its only in the US?

Maybe its not as widespread as I think but I've been around a few countries and its pretty much the same thing everywhere.

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Thomas T. replied on Thu, Jul 24 2014 5:05 PM

It's so horrible. If you can't properly stream netflix then the ISP is not doing it's job. Seriously, just give me what I pay for. The more I search for a new provider the more I realize they all do the same thing and you'll never have reliable internet. So frustrating.

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EricSkiba replied on Thu, Jul 24 2014 5:33 PM

Yeah becuase telling corporations to behave has always worked in the past. The FCC no longer has any balls, they like the FDA have been bought and sold. They aren't regulating anything and they certainly arent imposing any heavy fines on ISPs that practice unethical business conduct like Comcast.

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looks like some webs sites be go to are slower now lol

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Wait the FCC can't regulate the internet

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Yeah what they say plus I want all the information of the individuals and groups that have been attacking my internet connection and putting through the denial of service attacks that I have endured each day, each week, each month, for well over a year and going on more than 3 years. Also make them quit fooling us when we are buying our own hardware. I want the most upgraded version of software for my modem and the fact that the modem suppliers and ISP providers keep pushing the issue back and forth to each other without putting the updates through is a scam on their part and I am sick and tired completely for years on the issue.

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Ben replied on Fri, Jul 25 2014 8:35 AM

Yay! Fighting for the illusion of choice at best. Unless you're in a major city the chances of you having more than 1 or 2 options is slim anyway. I would love to "shop" for my broadband, but TWC is the only option around me... Fighting for transparency is such a small part of the bigger problem. I imagine it would be a non-issue if we can win the fight for an open-Internet.

Causing a reaction is not the same thing as saying something significant.  - Bill Watterson

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JamesEzell replied on Fri, Jul 25 2014 11:10 AM

yep. Problem is we are an incredibly divided country. Just the way our two party system likes it.

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It's just a bad situation. Most everyone I know complains about their ISP, but so few choices makes it hard to hold them accountable.

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Having bad internet is the most annoying thing. Wish my internet ran a little faster personally but not much you can do about it.

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