Google To Make Good With Chromebook Pixel Owners Shorted On Verizon Data, $150 Credit

rated by 0 users
This post has 3 Replies | 0 Followers

Top 10 Contributor
Posts 26,744
Points 1,209,875
Joined: Sep 2007
ForumsAdministrator
News Posted: Wed, Jun 25 2014 10:21 AM
It's very likely Google knew from the outset that its Chromebook Pixel with LTE would be a tough sell at $1,449 (price at launch in April 2013), even with its glorious 2560x1700 touchscreen display. To help take some of the sting out of the price tag, Google teamed with Verizon Wireless to offer two years of free data. It was only for 100MB per month, but a still a nice incentive to make the leap, or at least it was until Verizon seemingly reneged on the deal, leaving it up to Google to make good with its customers. And that's what the Mountain View company is doing.

Google is offering affected customers a $150 credit that will come in the form of a Visa gift card, according to Computerworld's JR Raphael, who first reported on the vanishing data plan. Any customer who purchased an LTE Chromebook Pixel while the two-year data plan was being offered will receive the credit.

Chromebook Pixel

"While this particular issue is outside of our control, we appreciate that this issue has inconvenienced some of our users," a Google spokesperson said.

It's a pretty bizarre situation since nobody seems to know why Verizon pulled the plug on the second year of data. Up to this point, Verizon has yet to issue a statement on the matter, though it may have to defend itself in court -- at least one law firm has already begun contacting LTE Chromebook Pixel customers to investigate the matter and see if a lawsuit might be an appropriate course of action.

If you're affected by this, you're encouraged to contact Google's Play Store support center to initiate the process.
  • | Post Points: 50
Top 500 Contributor
Posts 135
Points 1,240
Joined: Apr 2014
Rosec14 replied on Wed, Jun 25 2014 6:22 PM

Google appreciates "that this issue has inconvenienced" some of their users? Is that a typo? Doesn't seem like something Google would say.

  • | Post Points: 5
Top 500 Contributor
Posts 164
Points 1,630
Joined: Nov 2010
MCaddick replied on Thu, Jun 26 2014 4:25 AM

So this will cost google what, about $15,000 at the most right, because only total idiots would have paid such a stupidly outrageous price for a device that does so little. I can't think of a single situation where an iPad with BT keyboard wouldn't be more suitable.

  • | Post Points: 5
Top 50 Contributor
Posts 2,932
Points 24,775
Joined: Jul 2001
Location: United States, New York
digitaldd replied on Fri, Jun 27 2014 1:50 PM

Even though it sounds like a no-brainer, seems it still took the big G over a year to do something.

  • | Post Points: 5
Page 1 of 1 (4 items) | RSS