Verizon Called in to Bail Out HealthCare.gov Disaster

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News Posted: Tue, Oct 22 2013 9:26 AM
No matter where you stand on President Barack Obama's Affordable Care Act (ACA), otherwise known as Obamacare, one thing most people can agree on is that the rollout of the government sponsored website, HealthCare.gov, has been absolutely horrific. Weeks after launching, the website is still spitting out a range of errors when people try to create an account and browse plans.

Part of the problem seems to be that the website opened its virtual doors to everyone at the same time, and handling that kind of load is a tall order for any organization. Something clearly needs to be done, and it looks as though Verizon may be the one to swoop in the restore order.

Verizon is well versed in this kind of thing, as it already works for the Department of Health and Human Services (HHS) and the Centers for Medicare and Medicaid Services on other information technology contracts.

Healthcare Website

"Our team is bringing in some of the best and brightest from both inside and outside government to scrub in with the team and help improve HealthCare.gov," HHS stated in a blog post last weekend.

Verizon's name came about via an anonymous source who spoke to USA Today, which notes that the announcement has not yet been made official. However, it makes sense when you consider the existing relationship. If true, Verizon faces a big mess that won't be easy to clean up.

Getting the website to handle the load is only part of the problem. Digging deeper, there are also problems with bad code from insurers, leading to people receiving inaccurate lists of available doctors in some of the new healthcare plans. Stuff like that will also need to be fixed.
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Dave_HH replied on Tue, Oct 22 2013 10:44 AM

Excellent question. Probably some rather over-paid government contractor.

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ajm531 replied on Wed, Oct 23 2013 12:35 AM

Verizon definitely has the money considering how much people pay for their services.

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JDiaz replied on Wed, Oct 23 2013 3:12 PM

Considering they spent over $500 million developing the Obamacare sites and all related services, I think the tax payers have been royally ripped off big time!

Never mind the agency asked for more than $1 billion in additional funds “needed to support operation infrastructure” and open-enrollment preparations of the FFEs. @_@

In comparison, a company like Facebook took 6 years from the time they started to finally spend $500 million and they dealt with a lot more traffic... People attempting to access the Healthcore.gov site are down to 10% and they're still having problems!

Seems they're determined to prove bureaucracies are the most inefficient ways to do business, even though everyone already knew it!

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