Microsoft Pulls Down Windows RT 8.1 Update After Users Report Boot Failure

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News Posted: Sun, Oct 20 2013 10:33 AM
Windows RT is already less than beloved--sales have been soft and some manufacturers soured on the tablet version of Windows 8 early on--so the news that Microsoft had to yank the long-awaited Windows RT 8.1 update from the Windows Store is another chink in the armor. There also may be problems with Windows 8.1 Pro with tablets that have been undiagnosed, which we've experienced firsthand.

In response to a user asking why the update wasn’t available to him--for Windows RT devices, you can only get it from the Windows Store--a Microsoft forum moderator replied:
Windows RT 8.1. Microsoft is investigating a situation affecting a limited number of users updating their Windows RT devices to Windows RT 8.1. As a result, we have temporarily removed the Windows RT 8.1 update from the Windows Store. We are working to resolve the situation as quickly as possible and apologize for any inconvenience. We will provide updates as they become available.
It’s not clear what the problem is, exactly. Microsoft hasn’t specified, but it may be due to a boot configuration error, as one user pointed out in comments under the forum post mentioned above. Another user noted that the update didn’t work when the device was plugged in to AC power but suddenly worked when he unplugged it.

Microsoft Surface RT, Windows RT 8.1 update temporarily pulled from Windows Store

Microsoft hasn’t said anything, really, about the issue aside from pulling the update. So if you managed to get your Windows RT tablet updated, kudos (and let us know in the comments how you feel about the update), but if you missed the window, you’ll have to sit tight and wait until Microsoft figures out how to fix this embarrassing problem.

It’s embarrassing on multiple levels. On its face, problems for an update as major as this one is a huge black eye, but Windows RT is Microsoft’s own tightly controlled OS. You’d think updating it would actually be a lot easier than even the full desktop version of Windows 8. Further, many of the Windows RT devices are Surface RTs, which means that Microsoft failed to successfully update its operating system on its own devices.

Maybe even Microsoft’s own engineers are getting weary of Windows RT.

Windows 8.1 Pro failed update

It's also possible that the problem is slightly more widespread; we had a similar problem updating Windows 8.1 Pro, as you can see in the photo above.
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RiCoFrost replied on Sun, Oct 20 2013 6:04 PM

hmmm I updated in on 4 surface tablets without any problems.

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That's a bummer - probably overblown.

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realneil replied on Sun, Oct 20 2013 8:29 PM

Whoops!

Dogs are great judges of character, and if your dog doesn't like somebody being around, you shouldn't trust them.

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HanyangXu replied on Sun, Oct 20 2013 10:22 PM

Even if it is overblown, it's just more nails in the RT coffin, these kind of incidents are isolating both vendors and consumers.

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My workstation updated to 8.1 pro just fine :) Even with these headlines I still want a Surface or Surface 2 as it would bring a great tool to my workflows in business

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piqure replied on Mon, Oct 21 2013 7:59 AM

I upgraded one Windows RT tablet and one Windows 8 Pro laptop Friday without any problems, beyond the sinful amount of time required to complete the process (Tablet=3 hours , laptop=2.5 hours, no most of that wasn't download time).

It really doesn't matter, Microsoft heard everyone complain about Win8, but spent no time actually listening to what they said. They showed this absolute contempt by returning the Start Button, but not the Start Menu which is 90% of the problem. If any Microsoft person tries to convince you that the Start Menu isn't a viable solution any longer, insure you are not drinking milk as it spraying out your nose as you laugh uncontrollably at their foolish statement might be considered rude.

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