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EA Answers Crappy Game Purchase Regret with Origin Great Game Guarantee

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News Posted: Tue, Aug 20 2013 11:27 AM
Few things are more frustrating than dropping a wad of hard earned cash on a video game only be to disappointed by the crappy graphics, botched controls, uninteresting storyline, or any other shortcoming. In most cases, you're stuck with the title whether you like it or not, especially in this age of digital downloads, but believe it or not, it's Electronic Arts that's pioneering a better way of doing business.

Through EA's "Origin Great Game Guarantee," the games publisher promises you'll either enjoy the title you purchased and downloaded, or receive your money back, provided you let the company know in a timely manner.

"We hope every game you play on Origin will meet this high bar, and we're happy to say that starting today, we can guarantee that we'll make things right if you decide the game you just bought didn’t live up to your expectations," EA explains. "The new Origin Great Game Guarantee works like this: You may return EA full game downloads (PC or Mac) purchased on Origin for a full refund--within 24 hours after you first launch the game, within seven days from when you purchased it, or within the first seven days after the game's release date if you pre-ordered it (whichever of these conditions happens first)."

Origin

It doesn't matter what the reason is, if you don't like a particular game, you can take a mulligan at EA's expense. All you have to do is visit your order history and click "request a refund" to get the ball rolling.

This is a great concept and it's coming from an organization that was voted the "Worst Company in America" for two years in a row. EA vowed to do a better job, and the company is following through with that promise, having figured out that a bit of good will also has some self serving benefits. In this case, the Great Game Guarantee is sure to boost Origin's subscriber base as it looks to compete with Steam.

The latest promotion also comes hot on the heels of the Humble Origin Bundle, in which millions of dollars were raised for charity while gamers were able to cash in on some sweet titles for just a few bucks.
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Dave_HH replied on Tue, Aug 20 2013 1:12 PM

There must be a reason some game company hadn't done this before, because I'm sure it was thought of previously. It's a resolution to an age-old issue many gamers have with the software sales model. What if the game sucks? You're screwed basically.

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lipe123 replied on Tue, Aug 20 2013 1:32 PM

All I can say is that I wish BF4 was on steam haha. Origin/EA has a REALLY bad track record with me.

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ANy news on when it's gonna be implemented?

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RyanSiner replied on Tue, Aug 20 2013 2:03 PM

kinda sounds like a challenge to start beating EA games in under 24 hours

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^Yes. I'm sure that will definitely be an idea many will try

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I imagine that the steam community response will be one of "meh", as the game library on steam is just ridiculously large. Also, I don't see very many software companies having 60-90% off sales all over the year. Valve will stay high on its throne. (Though, there are maybe six or seven games that I wouldn't have minded returning)

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realneil replied on Tue, Aug 20 2013 10:25 PM

This still doesn't make me want to trade with EA.

Their whole management style has been a comedy of errors and missteps.

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Clixxer replied on Wed, Aug 21 2013 10:19 AM

realneil:

This still doesn't make me want to trade with EA.

Their whole management style has been a comedy of errors and missteps.

True but games like BF4 I feel compelled to give them money. 

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