3TB Seagate showed up as 746GB, why?

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ljCharlie Posted: Mon, Dec 3 2012 9:58 PM

I just bought a 3TB Seagate Constellation ES.2 SATA/300 7200RPM and it shows up in Computer Management as 746.39GB instead of 3TB. There is no conflict and no errors except the full size does not show up right. Any suggestions or help is much appreciated.

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eunoia replied on Tue, Dec 4 2012 12:22 AM

.

...pending.

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ljCharlie replied on Tue, Dec 4 2012 10:27 AM

Thanks for the help.

Now it shows up in the Computer Management as two partitions. One is 2048GB and the existing one is 746.52GB. How do I make this into one drive/partition instead of two? When I right click on either partition, there is no option to delete drive, shrink, or format. Does this mean I have to allocate the drive first before these options are available? Right now these two partitions are still showing up as "Unallocated".

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ljCharlie replied on Tue, Dec 4 2012 10:50 AM

Okay, I cannot allocate the 746.52GB partition at all. All options are greyed out accept Properties. I'm using Windows 7 64bit Sp1.

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Dorkstar replied on Tue, Dec 4 2012 11:22 AM

Are you using legacy BIOS or UEFI?  Legacy  versions don't support anything over 2.1 TB, unless there was some patch that came out at a later date that I haven't heard about.  The UEFI bios created a long LBA address, that allows hard drives capacities to go over 2.1TB, while the legacy bios did not.  This sounds exactly like your issue.

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ljCharlie replied on Tue, Dec 4 2012 11:49 AM

Okay, so how do I use UEFI? What do I need to install?

Watch your thoughts, they become words.
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Watch your actions, they become habits.
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Dorkstar replied on Tue, Dec 4 2012 12:31 PM

UEFI is a type of a bios that comes on your motherboard.  You can't just install it, either you have it or you don't.  There may be a fix out for it, i'll see if I can dig something up later.

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ljCharlie replied on Tue, Dec 4 2012 12:40 PM

Here's the controllers that I have.

And disk drives:

And what's showing up in Computer Management:

And HP's trying to sell me this card before their HP Z800 will recognize any 3TB hard drive.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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Maj6 replied on Tue, Dec 4 2012 12:58 PM

I ran into the exact same issue last night.  I purchased 2 x 3TB barracuda drives.  I was using a docking station connected via a USB cable.

I could only get Windows 7 64bit in Disk Management to recognize 746 gb of either raw unformatted drive.  Eventually I connected the drive via an internal SATA connection which solved the problem immediately.  

It is my understanding that once the drives are formatted via a SATA connection they will then be recognized via a USB connection at full capacity but I have not validated this last part.

 

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Maj6:

I ran into the exact same issue last night.  I purchased 2 x 3TB barracuda drives.  I was using a docking station connected via a USB cable.

I could only get Windows 7 64bit in Disk Management to recognize 746 gb of either raw unformatted drive.  Eventually I connected the drive via an internal SATA connection which solved the problem immediately.  

It is my understanding that once the drives are formatted via a SATA connection they will then be recognized via a USB connection at full capacity but I have not validated this last part.

 

I'm using this 3TB hard drive internally. Computer Management did not recognize the full size. 746GB is unable to be allocated as shown in the pictures above.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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HP tech support kept saying this particular model HP Z800 will need the SAS controller card (which cost $600) for the system to see the SATA drive -- which it does not make any sense to me what so ever.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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ljCharlie:

HP tech support kept saying this particular model HP Z800 will need the SAS controller card (which cost $600) for the system to see the SATA drive -- which it does not make any sense to me what so ever.

Nope.  Sounds like sales got their hands into tech support if you ask me.  Regardless you could buy one 1/3 of the price if you actually needed it.

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No. I do not need it. All I need is for my 3TB to work in Windows 7 64bit OS.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
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Okay, so I downloaded the first one on this Intel RST driver list. However, I do not know how to install this thing since there is no executable file.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
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ljCharlie:

Okay, so I downloaded the first one on this Intel RST driver list. However, I do not know how to install this thing since there is no executable file.

 

There are executable files on the link you inserted.  You must have downloaded the non-executable package.

 

FYI there was also a hotfix released by windows for drives over 1TB a while back.  If you have any issues getting your computer to start up after going to sleep mode, you'll need to find that.  (I had this issue with a 1tb hard drive)

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acarzt replied on Tue, Dec 4 2012 2:14 PM

Please make sure all data is backed up from this drive. If not, it will be lost by performing these steps.

In disk manager, right-click and delete the 2TB volume.

You should now have about 3TB of unallocated space. Right-click this block and click "New Simple Volume"

This will let you assign a drive letter and allocate how much space to use.

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Dorkstar:

ljCharlie:

Okay, so I downloaded the first one on this Intel RST driver list. However, I do not know how to install this thing since there is no executable file.

 

There are executable files on the link you inserted.  You must have downloaded the non-executable package.

 

FYI there was also a hotfix released by windows for drives over 1TB a while back.  If you have any issues getting your computer to start up after going to sleep mode, you'll need to find that.  (I had this issue with a 1tb hard drive)

Okay, I got it installed but I do not see any difference. I still can't format the 746GB partition.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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acarzt:

Please make sure all data is backed up from this drive. If not, it will be lost by performing these steps.

In disk manager, right-click and delete the 2TB volume.

You should now have about 3TB of unallocated space. Right-click this block and click "New Simple Volume"

This will let you assign a drive letter and allocate how much space to use.

If I right click on the Disk5, these are the options:

I go to Properties and this is what it says:

If I right click on the 2048GB partition, these are the options:

And if I right click on the 746.52GB, I see these options:

As you can see here, the right option is not listed.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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As I have said before, I can create a new simple volume on the 2048GB partition but not the 746.52GB partition. But ultimately, I do not to split this drive into two partitions.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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Check out this article: http://www.servethehome.com/fix-746gb-3tb-hard-drive-issue/

Seems you may have been on the right track with the Intel RST drivers.

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Dorkstar:

Check out this article: http://www.servethehome.com/fix-746gb-3tb-hard-drive-issue/

Seems you may have been on the right track with the Intel RST drivers.

As you can see in the two previous post, after install the latest Intel RST drivers, it still shows up as two partition. My question is, where do I access this window after my successful installation of Intel RST?

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
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Okay, I found this screen.

But, how do I use this Intel RST utility to get my drive so that I can use the full size instead of partition into two?

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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And here's the version that I have.

Still not working. What's next?

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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acarzt replied on Tue, Dec 4 2012 4:16 PM

Convert to gpt disk.

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Yeah, everything I've read says you'll need to extend your partition.  Everyone suggests using:

http://www.partition-tool.com/personal.htm

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acarzt:

Convert to gpt disk.

I saw this option there but was not sure what GPT disk means. Anyway, you hit the nail on the head. It worked!! However, I think all the steps I've taken above also allows me to see this GPT option being available. It was not there before I install the Seagate software.

Anyway, I am so grateful for all the help I received in this forum. Many thanks for all your help and suggestions.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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acarzt replied on Tue, Dec 4 2012 4:48 PM

Not a problem! Glad I could help!

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ljCharlie Posted: Mon, Dec 3 2012 9:58 PM

I just bought a 3TB Seagate Constellation ES.2 SATA/300 7200RPM and it shows up in Computer Management as 746.39GB instead of 3TB. There is no conflict and no errors except the full size does not show up right. Any suggestions or help is much appreciated.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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eunoia replied on Tue, Dec 4 2012 12:22 AM

.

...pending.

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ljCharlie replied on Tue, Dec 4 2012 10:27 AM

Thanks for the help.

Now it shows up in the Computer Management as two partitions. One is 2048GB and the existing one is 746.52GB. How do I make this into one drive/partition instead of two? When I right click on either partition, there is no option to delete drive, shrink, or format. Does this mean I have to allocate the drive first before these options are available? Right now these two partitions are still showing up as "Unallocated".

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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ljCharlie replied on Tue, Dec 4 2012 10:50 AM

Okay, I cannot allocate the 746.52GB partition at all. All options are greyed out accept Properties. I'm using Windows 7 64bit Sp1.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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Dorkstar replied on Tue, Dec 4 2012 11:22 AM

Are you using legacy BIOS or UEFI?  Legacy  versions don't support anything over 2.1 TB, unless there was some patch that came out at a later date that I haven't heard about.  The UEFI bios created a long LBA address, that allows hard drives capacities to go over 2.1TB, while the legacy bios did not.  This sounds exactly like your issue.

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ljCharlie replied on Tue, Dec 4 2012 11:49 AM

Okay, so how do I use UEFI? What do I need to install?

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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Dorkstar replied on Tue, Dec 4 2012 12:31 PM

UEFI is a type of a bios that comes on your motherboard.  You can't just install it, either you have it or you don't.  There may be a fix out for it, i'll see if I can dig something up later.

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ljCharlie replied on Tue, Dec 4 2012 12:40 PM

Here's the controllers that I have.

And disk drives:

And what's showing up in Computer Management:

And HP's trying to sell me this card before their HP Z800 will recognize any 3TB hard drive.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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Maj6 replied on Tue, Dec 4 2012 12:58 PM

I ran into the exact same issue last night.  I purchased 2 x 3TB barracuda drives.  I was using a docking station connected via a USB cable.

I could only get Windows 7 64bit in Disk Management to recognize 746 gb of either raw unformatted drive.  Eventually I connected the drive via an internal SATA connection which solved the problem immediately.  

It is my understanding that once the drives are formatted via a SATA connection they will then be recognized via a USB connection at full capacity but I have not validated this last part.

 

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Maj6:

I ran into the exact same issue last night.  I purchased 2 x 3TB barracuda drives.  I was using a docking station connected via a USB cable.

I could only get Windows 7 64bit in Disk Management to recognize 746 gb of either raw unformatted drive.  Eventually I connected the drive via an internal SATA connection which solved the problem immediately.  

It is my understanding that once the drives are formatted via a SATA connection they will then be recognized via a USB connection at full capacity but I have not validated this last part.

 

I'm using this 3TB hard drive internally. Computer Management did not recognize the full size. 746GB is unable to be allocated as shown in the pictures above.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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HP tech support kept saying this particular model HP Z800 will need the SAS controller card (which cost $600) for the system to see the SATA drive -- which it does not make any sense to me what so ever.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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ljCharlie:

HP tech support kept saying this particular model HP Z800 will need the SAS controller card (which cost $600) for the system to see the SATA drive -- which it does not make any sense to me what so ever.

Nope.  Sounds like sales got their hands into tech support if you ask me.  Regardless you could buy one 1/3 of the price if you actually needed it.

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No. I do not need it. All I need is for my 3TB to work in Windows 7 64bit OS.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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Okay, so I downloaded the first one on this Intel RST driver list. However, I do not know how to install this thing since there is no executable file.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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ljCharlie:

Okay, so I downloaded the first one on this Intel RST driver list. However, I do not know how to install this thing since there is no executable file.

 

There are executable files on the link you inserted.  You must have downloaded the non-executable package.

 

FYI there was also a hotfix released by windows for drives over 1TB a while back.  If you have any issues getting your computer to start up after going to sleep mode, you'll need to find that.  (I had this issue with a 1tb hard drive)

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acarzt replied on Tue, Dec 4 2012 2:14 PM

Please make sure all data is backed up from this drive. If not, it will be lost by performing these steps.

In disk manager, right-click and delete the 2TB volume.

You should now have about 3TB of unallocated space. Right-click this block and click "New Simple Volume"

This will let you assign a drive letter and allocate how much space to use.

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Dorkstar:

ljCharlie:

Okay, so I downloaded the first one on this Intel RST driver list. However, I do not know how to install this thing since there is no executable file.

 

There are executable files on the link you inserted.  You must have downloaded the non-executable package.

 

FYI there was also a hotfix released by windows for drives over 1TB a while back.  If you have any issues getting your computer to start up after going to sleep mode, you'll need to find that.  (I had this issue with a 1tb hard drive)

Okay, I got it installed but I do not see any difference. I still can't format the 746GB partition.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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acarzt:

Please make sure all data is backed up from this drive. If not, it will be lost by performing these steps.

In disk manager, right-click and delete the 2TB volume.

You should now have about 3TB of unallocated space. Right-click this block and click "New Simple Volume"

This will let you assign a drive letter and allocate how much space to use.

If I right click on the Disk5, these are the options:

I go to Properties and this is what it says:

If I right click on the 2048GB partition, these are the options:

And if I right click on the 746.52GB, I see these options:

As you can see here, the right option is not listed.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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As I have said before, I can create a new simple volume on the 2048GB partition but not the 746.52GB partition. But ultimately, I do not to split this drive into two partitions.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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Check out this article: http://www.servethehome.com/fix-746gb-3tb-hard-drive-issue/

Seems you may have been on the right track with the Intel RST drivers.

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Dorkstar:

Check out this article: http://www.servethehome.com/fix-746gb-3tb-hard-drive-issue/

Seems you may have been on the right track with the Intel RST drivers.

As you can see in the two previous post, after install the latest Intel RST drivers, it still shows up as two partition. My question is, where do I access this window after my successful installation of Intel RST?

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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Okay, I found this screen.

But, how do I use this Intel RST utility to get my drive so that I can use the full size instead of partition into two?

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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And here's the version that I have.

Still not working. What's next?

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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acarzt replied on Tue, Dec 4 2012 4:16 PM

Convert to gpt disk.

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Yeah, everything I've read says you'll need to extend your partition.  Everyone suggests using:

http://www.partition-tool.com/personal.htm

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acarzt:

Convert to gpt disk.

I saw this option there but was not sure what GPT disk means. Anyway, you hit the nail on the head. It worked!! However, I think all the steps I've taken above also allows me to see this GPT option being available. It was not there before I install the Seagate software.

Anyway, I am so grateful for all the help I received in this forum. Many thanks for all your help and suggestions.

Watch your thoughts, they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.
--Frank Outlaw
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Location: Texas
acarzt replied on Tue, Dec 4 2012 4:48 PM

Not a problem! Glad I could help!

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