Verizon's Wireless Network is Simply Tops, J.D. Power and Associates Finds

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News Posted: Thu, Aug 23 2012 12:02 PM
With increasingly sophisticated smartphones featuring 4G connectivity littering the mobile landscape, wireless carriers are jockeying for position trying to build out the best network, and it appears Verizon Wireless is out in front, according to J.D. Powers and Associates' latest biannual study.

J.D. Power and Associates examines network performance from a variety of viewpoints, focusing on 10 different problem areas that can affect the customer experience. These include (in order of importance):
  • Dropped calls
  • Calls not connected
  • Audio issues
  • Failed/late voicemails
  • Lost cast
  • Text transmission failures
  • Late text message notifications
  • Web connection errors
  • Email connection errors
  • Slow downloads

To keep things fair and accurate as possible, performance is examined in six geographic locations, including the Northeast, Mid-Atlantic, Southeast, North Central, Southwest, and West.

J.D. Power and Associates Study

According to the study, Verizon's network has the fewest issues, beating the competition for the 16th consecutive time in the Northwest region, but also coming out ahead in four out the other five regions. In the North Central region, U.S. Cellular reigns supreme, and has been for 14 consecutive reporting periods.

The study also found that 4G LTE customers in general experience fewer problems than those wielding 3G and other 4G-enabled devices.

"It's very interesting to see the stark performance differences between the newest generation of network technology,4G LTE, and other network services that were the first offerings of 4G-marketed devices in early 2011," said Kirk Parsons, senior director of wireless services at J.D. Power and Associates. "With the network advantages of using 4G LTE technology, in terms of spectrum efficiencies and increase in data connection speeds and reliability, it's not unexpected that wireless carriers are rushing to expand and upgrade their networks to align with this latest generation of service."
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Jaybk26 replied on Thu, Aug 23 2012 1:13 PM

Which has the least issues in the South West?

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JOMA replied on Thu, Aug 23 2012 4:08 PM

I would agree with that. I have two phones, ATT and Sprint and both are not nearly as good as Verizon. Reception is just plain better for our area with Verizon. In big cities I don't notice much difference.

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Nowadays its not about the quality its abour the price plan.

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JOMA replied on Fri, Aug 24 2012 7:16 AM

That is true, cost is important but if you're losing calls or can't get a signal price doesn't really help that.

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