Woman Accuses Geek Squad Employee of Copying, Keeping Suggestive iPhone Photos

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News Posted: Sun, Jul 22 2012 10:21 AM
Best Buy's Geek Squad is once again making headlines for nefarious reasons. This time it's because a woman says she trusted a Geek Squad employee with transferring her contacts and photos from a cracked iPhone to a new iPhone 4S, which would have been fine except that the employee allegedly burned a CD of her photos, including suggestive ones, and then invited her to his house to retrieve it.

The woman's name is Sophia Ellison and she claims she hired a Geek Squad employee at the Fair Oaks Best Buy in Fairfax, Virginia to transfer all of her personal info to a new device. She says the employee offered to buy her cracked iPhone for $60 while promising he would wipe it clean after transferring the data.

She agreed, but says her old phone's info, including racy photos, never made it to the new one. She called Best Buy to complain and left a message for a manager to call her back. Instead, the Geek Squad employee returned her call, and that's when he allegedly invited her to his home to retrieve her photos and other data from a CD he made.


"First and foremost, we apologize to this customer for an unfortunate experience caused by what appears to be a rogue action against our code of conduct, specifically related to our trade-in program. We hope to restore her trust." Paula Baldwin, public relations direct for Best Buy Services, told WTOP in an email.

Unfortunately for Best Buy, this isn't the first time Geek Squad has been accused of being unscrupulous and/or incompetence. In 2007, a Geek Squad technician was sued for allegedly setting up a customer's camera phone to record her in the shower. The repair service has also been accused of stealing porn from a customer's computer and, in a separate incident, charging $580 for a loose IDE cable in past years.
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RTietjens replied on Sun, Jul 22 2012 11:41 AM

Sorry folks, but trusting the Geek Squad to do anything even remotely honest is just stupid. It's especially stupid when Apple's Genius Bar is available to you, as an iPhone owner. Best Buy has a long history of corrked behavior that predates the Geek Squad, so reading that the Geek Squad is crooked jsut makes me say, "Yeah? Did you expect anything different?"

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rapid1 replied on Sun, Jul 22 2012 11:44 AM

LOL first mistake she sold him the phone therefore everything on it was his personal property and it has nothing to do with BestBuy at that point as she had entered into a financial transaction for said materials and everything in it. Either way I am not saying as I do not know what he intended with asking her to his house. However; by having a smartphone die on me I do know that much like a PC OS it saves multiple copies of thing depending on how they were rendered specifically with photos or music Powerpoint media etc directly recorded or rendered on the machine. So the number of pictures could have been right as he retrieved them they were therefore in the direct memory or extended memory in a singular place. The thing that gets me is she keeps saying how she feels "violated" every single time she says it which means she was instructed by her attorney to use that phrase specifically. She does not say she feels cheated or that he stole from her or any other singular phrase she just feels specifically "VIOLATED". I known there have been many cases with Bestbuy/Geeksquad on these things I am not even defending them here, but she sold the item (Her cracked iPhone) to the guy therefore it was his, and unless she personally wiped or confirmed that the materials were wiped or removed prior to selling him said machine those materials were therefore his legally. What I get from the video is that they came up with a scheme to sue BestBuy after the fact and therefore get a bunch of money this video is scripted though you can tell. Either way gotta go to a customers house and put the new parts in her PC we ordered for it.

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rapid1 replied on Sun, Jul 22 2012 6:47 PM

Yeah I know RT but this whole things sounds, smells, and looks sour to me..

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realneil replied on Sun, Jul 22 2012 8:02 PM

NO,...she made a contract/deal with him to transfer her DATA to the new phone and he didn't do it. Then he tried to extort her, "come to my house" and that's gonna land him in deep Bandini.

Having said that, I think that her even ~having~ "suggestive" pictures on a device that is so easy to lose forever doesn't speak to any high level of intelligence on her part.

If my iPhone was destroyed and not repairable, I would rather burn it in a fireplace than hand it and my DATA over to someone else.

Dogs are great judges of character, and if your dog doesn't like somebody being around, you shouldn't trust them.

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rapid1 replied on Sun, Jul 22 2012 10:37 PM

realneil both you and I know that transfer my data is not erase my data and by definition which is what a court of law uses predominately uses very strict definitions to make the laws it judges in fact many would say the law is nothing but definitions. How many types of murder are there one that I know of one person kills another, but I can name 4 of the top of my head such as manslaughter versus level 1, 2 or 3 murder. The lady sold him the device and he offered for free as a geeksquad employee to transfer her data onto a new phone she got from his employer bestbuy. He did so with her data which would be her contacts, calendars, favorites etc. She never said she wanted him to transfer her photos or even that they existed which she then sold to him for 60 dollars along with an iPhone with a busted screen. When you recover data you very often do not get a complete recovery because it is split up. Say she took some with the built in phone app then some with Instagram and some as direct Facebook photos then some more with another app. Well each one of those has a folder and they all also backup to another place in several specific ROM's on the phone. Her and her attorney are hoping for an out of court settlement which they at least have a 50/50 chance of getting if not more like a 30/70 because BB does not want negative publicity in fact I would say most likely by the end of the week if BB does not file a counter suit. This is a free country and they do not control there employee off of there place of business which is why the come to my house and get your phone/data/pics etc is very important because he transferred said data at home. This will also most likely ruin his life utterly and completely. He has not published said "Modelling" photos she took discretely to admire herself in private. Who the hell takes nude or scantily clothed pictures of themselves so they can personally admire them privately anyway not to mention she said there were 900+ and nude photos of her children on the phone what. This is some super deep BS. You watch it will disappear very quickly or they will be found guilty of fraud. On top of all that who makes a video and post's it to the internet before going to court for anything real. No one at all is the answer to that question! This is kind of like saying Paris Hilton, Kim Kardashian, and Pamela Anderson never meant for there videos of them being screwed to be shared on the internet for fame when I hope we all know they did.

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DHampton replied on Sun, Jul 22 2012 11:55 PM

The thing I dont get is these stupid woman going crazy when their photos get leaked. If they had remembered the golden rule of the digital age. Once it goes digital it is forever, facebook stores all photos posted, and reserves the rights to them. Almost all internet providers keep all your information about browsing ect stored.

The second you hit the button to take that picture you might as well mass email it to everyone you dont want to see that photo. Same with emails the second you start typing its saved cause emails have autodraft features to prevent losing information in event of crash. Meaning if you type it but dont send it still stored on a server somewhere waiting to be sent. Every text message is saved along with alot of phone calls.

Once it goes digital unless you have billion dollars and 100 dedicated good lawyers there is no taking it back.

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yuchen68 replied on Mon, Jul 23 2012 4:16 AM

Having said that, I think that her even ~having~ "suggestive" pictures on a device that is so easy to lose forever doesn't speak to any high level of intelligence on her part.

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rapid1 replied on Mon, Jul 23 2012 9:06 PM

I agree with both of you DH and yuchen I just don't believe her but in the end she sold him the device without personally wiping or making sure everything was wiped completely, yes he said he would transfer her information etc but she never confirmed it, never asked for confirmation either, in fact never looked at it again after she said oh yeah you can have it for $60 cash right now.

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It is the time honored tradition among people to plead ignorance. IMO its not their knowledge that is the problem, it is your ignorance that is. Even Forrest Gump said "stupid is as stupid does. 

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Best Buy IS liable for what their employees do. This transaction WAS made when 'george' was on the clock.

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