Sprint announced a new tech support service that is designed to bring 24/7 IT support to small businesses so they can have the same "quality IT help as their big business brethren." Sprint's IT Helpdesk can help troubleshoot and resolve issues with small businesses’ computers, PDAs and peripherals on both Sprint and non-Sprint devices. Sprint offers two IT Helpdesk options which can include 24x7 remote technical support, onsite support, online data backup, and other services depending on the plan selected.
Sprint Announces IT Helpdesk for Small Businesses
24/7 IT support gives small businesses the same quality IT help as their big business brethren
OVERLAND PARK, Kan. (BUSINESS WIRE), March 22, 2012 - In this day and age, pretty much every small business has suffered an IT glitch – a PC on the fritz, a PDA that’s shot, a gummed up printer or application.
If the small business is lucky, there’s a resident tech guru to fix it. If not, some small businesses burn hours of down time waiting for so-called consultants, “amateur techies,” and gadget guys to help – some with little professional training, no insurance, expensive fees, and little hope of fixing the problem.
Sprint (NYSE: S) thinks small businesses deserve better. Today, the company announces the availability of IT Helpdesk, a comprehensive portfolio of IT services tailored to troubleshoot and resolve issues with small businesses’ computers, PDAs and peripherals on both Sprint and non-Sprint devices. The solution is part of the Sprint Biz 360 portfolio www.sprint.com/biz360.
Around the clock every day, IT Helpdesk can assist with all types of software issues on Macintosh and Windows operating systems – from emergency nightmares to day-to-day issues. IT challenges targeted by IT Helpdesk from Sprint range from virus attacks to slow-running computers, setting up new email accounts, and integrating email with mobile devices.
Specifically, IT Helpdesk solutions include:
IT Helpdesk options
Platinum Plan $25.99 monthly per user
Jaime Jones, Sprint senior vice president, said, “IT troubleshooting is as critical to a small business as it is to global enterprise. At stake are time, money and productivity losses when a glitch occurs. Small businesses are looking for a partner to help them fix it, and that’s where Sprint wants to be a leader for them with a differentiated and reliable IT solution.”
IT Helpdesk is a new offering under the umbrella of Sprint’s flagship small business solution, Sprint Biz 360. Other new services provided by Sprint Biz 360 include:
Additional benefits of being a Sprint small business customer:
For more information about the entire portfolio of products and solutions for Sprint Biz 360, click on www.sprint.com/biz360.
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