Sure could be a very good thing for this upgraded 911 service .especially if it can save lives ..sometimes a text message could eliminate pronunciation or location mistakes ..also a picture can immediately share a lot more info on a situation and what possible help may needed..
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This is will be an awesome addition to the 911 system. The key to this is going to be for messaging applications to embrace the new systems and recognize and emergency text. The applications would need to automatically capture coordinates and photos when the message is sent. So really they would be multimedia messages. Another interesting idea once bandwidth is increased would be to create a video stream directly to the 911 operators so that they could see more than one shot and keep that opened until the 911 operator acknowledges that help arrived.
This is really needed for many people. Calls aren't always the best use at most times. Plus texting is a lot easier to this generation :P lol
The article doesn't even scratch the surface of what rolling out NG911 services will require by equipment providers, carriers, their compliance with requirement, how prioritization with existing media will work, layering of text with voice, data, video, etc. None of that even addresses how much information is TOO much information for Call Takers. Responding to a car accident, shooting, domestic disturbance is one thing. Being presented real time images of it in progress is to a certain extent like being in a war zone and eventually it will overwhelm them and potentially lead to higher turnover, morale, medical, etc issues.
I think it will turn out to be a good service that will help responders do a better job.
(Imagine then saving photos and videos as evidence to get more convictions!)
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