I wonder how they came to the conclusion that one of the major failures was because of insufficient training in Verizon's in-store sales staff. Or maybe their suggestion that this is one of the major problems is a shot in the dark as to why they are doing poorly.
I don't walk into the Verizon store often, but when I do to get a new phone (like every 2+ years) I ask for recommendations based on a few important factors that I put forth to the sales staff. Have I ever been recommended a Palm product? No. Maybe I'm a bad sample, but people generally recommend what they have a biased toward or what they believe in. This is based on the fact that I and my co-workers recommend particular brands in a pc build (like Corsair memory/power supplies, Gigabyte motherboards, etc.). So based on this, I think it is safe to assume this happens in a lot of places including Verizon stores. I could be wrong for various reasons though... Like a bonus in the next paycheck to sales associates for selling a particular product. I hope that the guys at Palm did their homework and this is indeed a major problem because it is expensive to train people.
They're putting themselves up for sale,....read about it here.
Don't part with your illusions. When they are gone you may still exist, but you have ceased to live.
Yeah when walking into a Verizon store you fell like the one saying to the staff,..... Can you hear me now!
An open source web OS that works on any phone, they would hit gold.
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