Wal-Mart Busts Out Its Own "Geek Squad"

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News Posted: Fri, Oct 23 2009 4:19 PM
As margins on actual wares grow slimmer, many retailers are looking tosoak up more cash in the form of services. Granted, that's increasinglytough in the DIY universe that we live in, and even tougher in aretailer that looks to save people money. In an odd move aimed to rivalBest Buy's Geek Squad, Wal-Mart has announced plans to offer its ownform of tech support for shoppers.

The mega-retailer has confirmed that it has started up a partnership with N.E.W. Customer Service Companiesin order to offer in-home setup services to those who buy their gearfrom Wally World. In fact, the new offering will be in place prior tothe holiday season getting fully underway, so there's a good chancethings will take off this winter.


A Walmart Greeter, one of thousands that welcome over 100 million shoppers weekly...

Wal-Mart customers will be able to buy service plans on a prepaid cardranging from $99 to $399, which honestly sounds like a curious way topay for in-home installation services. At any rate, the servicesavailable range from standard television setup to wiring an entire hometheater system or home network, and all plans include preliminaryconsultation and a tutorial after installation is completed.



It'll be interesting to see if bargain hunters spring for a serviceplan; if you're going to Wal-Mart intentionally to save money, are youreally prepared to splurge on services? But on the other hand, you maysay that you're spending some of your savings on the installation thatyou know you need help with.
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Super Dave replied on Fri, Oct 23 2009 11:40 PM

Best Buy will always match Wal-Mart's price. And if you need support, I would choose the Geek-Squad over the N.E.W. Wally-Squad any day.

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realneil replied on Sat, Oct 24 2009 11:08 AM

Yeah, and if you do a Google search for "Geek Squad" the list of dissatisfied customers talking Geek Squad horror stories will astound you. Even if you automatically throw out 75% of them just to cut the "Squad" a little slack, there are many thousands left screaming about the crappy service and their now infamous service agreement that you have to sign that gives them 'Cart Blanc' to lose all of your data without recourse.

There are just too many complaints to ignore.

I have a feeling that Wal-Mart's service may be more of the same. Time will tell.

Don't part with your illusions. When they are gone you may still exist, but you have ceased to live.

(Mark Twain)

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