Seagate Fixes 'Potential' Barracuda Flaw

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News Posted: Mon, Jan 19 2009 6:55 PM

Seagate logoAfter some angry Barracuda owners expressed their dissents over failing disk drives, Seagate is fessing up to the issue, and is now admitting to a firmware bug in Barracuda 7200.11, DiamondMax 22, and Barracuda ES.2 SATA drives that could make the disks inaccessible when the host system is powered on. According to some users, the drives tend to freeze for about 30 seconds during I/O transfers of streaming video or when reading or writing files at low speeds.

According to the Seagate Knowledgebase, once a drive has become affected by the glitch, the data on the drive is completely inaccessible to users, even though it still resides on the hard drive. This firmware bug affects drives from the aforementioned families manufactured in December 2008.

To determine if your drive is affected by this bug, you’ll need to cross-reference your drive’s serial, model, and firmware revision with Seagate’s list of affected drives here. If your drive is affected, follow the appropriate link for model-specific instructions to update the firmware.

Even though the company says there is no data loss associated with this issue, it promises to provide free data recovery services in the event that you are unable to access your data due to the issues. Seagate’s call center can be reached by dialing: 1-800-SEAGATE (1-800-732-4283). You can also find additional methods of contact here.

Dealing with a faulty drive is bad enough. It’s even worse if the manufacturer doesn’t help fix the issue; we’re glad to see that Seagate is making right on this one.

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peti1212 replied on Mon, Jan 19 2009 9:10 PM

Hmmm. I never even heard about the problem with the Baracuda drives before. Well it's a good thing it got fixed.

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digitaldd replied on Thu, Jan 22 2009 8:24 AM

be very wary of firmware SD1A if you have a 500Gb 7200.11 drive.

see the Seagate forums for all who have ben wronged.

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digitaldd:

be very wary of firmware SD1A if you have a 500Gb 7200.11 drive.

see the Seagate forums for all who have ben wronged.

Yeah I would say  only update if you are having issues.

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nahem replied on Tue, May 15 2012 11:48 AM

Hard drive failure happened to me so many times. Usually because I didn't do "safe remove" and without noticing, just pulled the cable out of my laptop. This is why I always have 2 hard drives, and I backup my file, music, movies.. etc, about once a week to 2 weeks. A few weeks ago at university we had a course about cloud computing, where I first learned about this. We had a small cloud storage on Amazon to program all sort of things. After that I started reading and searching the web, and registered to 2 online backup companies, one for free and one for 4.95$ a month!. I found everything here: http://filestorageonline.net/

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