Poor ISP Service Leads to Arrest

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News Posted: Wed, Sep 3 2008 2:29 PM

No, no one at the ISP was arrested, so strike that from your mind.  In this case, it was Carol Sinclair, a 53-year-old Halifax actress and playwright.  Her service went down, and in a typical finger-pointing episode, the ISP pointed a finger at her PC, and she pointed at the ISP. 

Eventually, she lied to get them to come out (that's not the reason for the arrest, however), as she had a deadline to meet and was running out of time. 

"I was polite the first 20 times I talked to them," she told The Globe
and Mail. "But each one gave me the same routine: 'Is the modem
connected. Are the lights blipping?' And then each one would say, 'It
should be working, it should be working. The problem must be with your
computer.' "


Ah, yes, and that's where trickery came in, as they wouldn't come out.

The actress said she called her provider, Aliant, one last time,
disguising her voice to sound like a man and telling the company she
needed her connection right away because she was a businessman.


"Lo and behold, they said someone would be over between 8 and 11 the next morning."

Just wonderful, right?  But then, they couldn't find anything wrong.  And that's where the story gets more bizarre, and diverges, depending on who you ask, in Rashomon-like fashion.

According to Halifax Police, Ms. Sinclair was enraged with Mr.
Scott. "She told the technician, in a tirade, that he was not leaving
until her Internet was working and she told him she was
keeping him
hostage," Constable Jeff Carr said.


"She implied that she had a gun, although he didn't see one."



Ms. Sinclair, on the other hand, said that when Mr. Scott couldn't
find a problem with the connection, she asked him to call another
technician.


When he told Ms. Sinclair that someone else was on his way, she
recalled saying, "I don't want to hold you hostage, but would you mind
hanging around until the other technician arrives so that the two of
you can sort it out."

At that, the tech made an excuse to go to his van, and sped off.  A few hours later, after feeling she had wasted another afternoon with Aliant, she was visited by the police and arrested.

She's since been released, but still has the deadline to meet.  And the worst part: she can have no contact with Aliant personnel.  We think it's time to switch to another ISP, and she sure as heck isn't going to get her issues fixed.



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3vi1 replied on Wed, Sep 3 2008 4:18 PM

"Poor ISP Service"? Sounds to me like "Being a Crazy @#%!^ Leads to Arrest".

What part of "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn" don't you understand?

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3vi1 replied on Wed, Sep 3 2008 4:23 PM

Coincidentally, I demand the electric company send someone to my house: My refrigerator won't run, yet it is clearly plugged into the outlet. If someone isn't here in the next 2 business days... I'm going to blow up the moon.

What part of "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn" don't you understand?

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warlord replied on Wed, Sep 3 2008 8:17 PM

Can't stop laughing..seriously where do the folks come from

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Remember the comcast lady

http://blogs.zdnet.com/ip-telephony/?p=2605

The older ladys must love there internet.

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warlord replied on Wed, Sep 3 2008 11:11 PM

bob_on_the_cob:

Remember the comcast lady

http://blogs.zdnet.com/ip-telephony/?p=2605

The older ladys must love there internet.

Big Smile i remember that 1...lol

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3vi1 replied on Wed, Sep 3 2008 11:39 PM

Lol... saw that one on G4.

What part of "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn" don't you understand?

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mazuki replied on Thu, Sep 4 2008 6:32 AM

a simple frequency test on the line would have proven what end it was on. but i guess they don't teach end-users.....or even their "technicians" this.

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3vi1 replied on Thu, Sep 4 2008 9:42 AM

Forget frequency tests - if he was already there, why didn't he bring a laptop, plug it in, and say 'see, works'.

What part of "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn" don't you understand?

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rapid1 replied on Thu, Sep 4 2008 11:25 AM

Lol... well she couldn't get to her spam for a week she probably like those free porn emails. Seriously though over a week for an install is pretty ridiculous. Especially seeing that she had there voip. I think the biggest part of this is it usually takes around 3 days to port a phone number. Which means they sold her on there service. She thought wow I'm gonna get a great deal. Then before the first rep even got there her phone doesn't work any more. Then it takes at least another full week before any on even looks at her issue. I admit the claw hammer is a bit extreme but you know the song crazy *** rofl................

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ice_73 replied on Thu, Sep 4 2008 5:33 PM

guns.. they dont resolve anything....

seriously coult it be a problem with her computer? did she check tcp/ip and all that stuff? wouldnt it be a kick in the balls if its some stupid thing like her router wasnt on? ha.

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