Just a word about customer support

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nECrO1967 Posted: Tue, Jul 29 2008 6:54 PM

I have been fooling with hardware for 20 years. I have seen the good the bad and the very ugly in support. Recently, I lost the screws to re-attach my monitor to it's stand. I called Acer to see about buying replacements and they could not find a SKU for screws so they sent me a whole new stand and mounting bracket. Free. Thats right free. Bad part is when it got here. No screws. Doh! I called support back and they were at a loss. So the sent EVERY part to build a monitor except the panel itself. Every single part including another new stand. Still no screws! Double doh! I did find screws that would work at a local TV shop so I don't need them anymore. Despite the fact that I never got the screws, that is the best service I have ever gotten. It was a hard request it seems but they went far beyond the call of duty to help. And btw, my monitor is no longer even under warranty.  I never paid a dime for any of it. Not even shipping. Now thats good customer service.

 

I just thought I would share that because as consumers we have to all stick together so the good prosper and the bad go out of business.

I used to carry a hammer in my computer tool kit. Just for fixing the packard Bells though.......

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RyuGTX replied on Tue, Jul 29 2008 7:52 PM

What are you going to do with all the spare parts? Maybe you can buy a panel from Acer and get a 2nd monitor for cheap since they gave you the rest of the parts for free and you wouldn't have to pay them for labor.

 

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 Thats pretty cool. Good to hear stuff like this as it might weigh on a decision next time I buy a monitor

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nECrO1967 replied on Tue, Jul 29 2008 8:54 PM

Yeah I thought about building another monitor. I also considered replacing the parts on this on as they look their age.

I would defineatly recomend Acer.

In this day and age support that good is rare and worthy of my business and money.

 

I used to carry a hammer in my computer tool kit. Just for fixing the packard Bells though.......

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rapid1 replied on Wed, Jul 30 2008 12:06 AM

Wow now thats straighter than a compass. I have been debating getting a new flat and looking over different ones. However you just sealed the deal for me! ACER it will be thanks :)

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nECrO1967 replied on Wed, Jul 30 2008 12:22 PM

rapid1:

Wow now thats straighter than a compass. I have been debating getting a new flat and looking over different ones. However you just sealed the deal for me! ACER it will be thanks :)

 

Glad I could help. We gotta stick together. It's the only way support will get better. You can't go wrong with Acer's quality either. I love mine. I don't do graphics work, just play games so that might affect your decision as well.

 

I used to carry a hammer in my computer tool kit. Just for fixing the packard Bells though.......

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