Symantec Screwup Is 'Worse Than Any Virus'

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News Posted: Sat, Dec 8 2007 11:17 PM

In mid-November, Symantec released its "Top 5 Security-Menace Predictions for 2008." Perhaps it should have included itself.

A routine update from Symantec Security Response wreaked havoc on a California company's clientele this week when it inadvertently tagged a program produced by Solid Oak Software as a virus and cut off the Internet access of Solid Oak customers.

This is the third time in less than a year that Symantec's Norton products have caused severe damage to computers running CYBERsitter software offerings, said Brian Milburn, president of Solid Oak Software, in a statement. "In my opinion, Norton products are worse than any virus I can think of," he said.

Symantec finally issued a fix on Friday, but that's a long time to be without the Internet.  Despite the fact it was a Symantec error, you can bet this hurts Solid Oak Software's rep amongst its customers.

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jtm55 replied on Mon, Dec 10 2007 10:37 AM

Hi All,

That's really sad, Symantec screws up but Solid Oaks reputation takes the hit. I've never been a fan of Symantecs products no matter how much they are touted as the "Industry Standard" by some Network Administrators.



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I'm a creature of habbit and often don't handle change well. With that being said I use Norton AV because it's what I know and has never failed me. This incident does sound pretty terrible and I would hope that Symantec will somehow communicate to Solid's customers that Solid should not be blamed!

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