Give that lady an award not a charge sheet. I hate comcast with a passion. There customer support is none existant, there product is always having issues and they charge way to much. My biggest complaint is that they charge you for your service on each television you have. Now explain this to me. I have 2 stb's and they charge me for digital service for each box. SO basicly I pay for digital service to my home twice. I am not talking about the fee for renting the box I am talking about the service all together. It doesn't cost them anything more. Why should I have to pay for a service twice. It should be pay for the service and for each box you rent. If I have 5 boxes than they would charge me for digital service 5 times. That is just gay. They don't charge me twice for basic cable atleast though. I can not wait until verizon puts FIOS in my neighborhood. I have never hated 1 company more than I hate Comcast.
Kate Noel, Comcast Corporation
wow wasn't expecting a response from a comcsat rep in here. As your are right though her actions were wrong. Honestly though you all need to do a complete overhaul of how you handle your customer service. Myself being a owner of a residential cabling company deal with your customers or prior customers on a dailey basis. 99% have a strong negative feeling about your company. Alot of them are willing to pay twice what you charge just to deal with another company regardless of how their service is. Now that FIOS is becoming more and more available you all will be really seeing a drop in regular customers. Customer service is just the tip of the iceberg. You all have major issues with your service reliability and with your billing. The only reason comcsat has gotten away with it for so long is because people do not have alot of options. It's to the point that I don't even recomend comcast to my customers anymore if they ask.
There was a time in history not to terribly long ago when it was said that: "the customer is always right".
Increasingly it seems that the new mantra should be: "we don't care about you, just give us your money... yesterday".
Maybe it's time Comcast stop raising rates and spend more time focusing on their customers. Two rate increases this year here. Common sense would tell you, every time you raise rates, you lose customers to the satellite providers. The picture quality from Cable is not near as good as it is on Satellite's all digital programming. The only ones Comcast is keeping are the elderly people that feel they'd be too confused to switch to satellite service. These elderly people can not afford the continued rate increases, but they need their TVs.
You make some good points.
Ha i know some elderly people that use good old antennas still and the crappy one's to boot that only pick up a dozen stations. Over the next 5 years I expect alot to change. TV over the net will improve giving people more options there but you still have to pay for internet service. Fios is really giving comcast a run. Not to mention there are so many more OTA HD channels available and it will just continue to grow. Technology for the home is just booming.
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