http://hothardware.com/cs/forums/43.aspxThe place where you'll find daily HotHardware News stories for discussion, that don't relate to a specific HH Forum category.enCommunityServer 2008.5 SP2 (Build: 40407.4157)http://hothardware.com/cs/forums/thread/328717.aspxTue, 07 Apr 2009 06:10:20 GMTba4e517a-01ef-48a6-b096-821b95afe388:328717bob_on_the_cob0http://hothardware.com/cs/forums/thread/328717.aspxhttp://hothardware.com/cs/forums/commentrss.aspx?SectionID=43&PostID=328717<p>Whats with the email issues. Superdave had a issue with AOL. Gmail had outages not long ago and now Comcast.<img src="http://hothardware.com/cs/emoticons/emotion-40.gif" alt="Hmm" /></p><div style="clear:both;"></div>http://hothardware.com/cs/forums/thread/328713.aspxTue, 07 Apr 2009 03:15:15 GMTba4e517a-01ef-48a6-b096-821b95afe388:328713News0http://hothardware.com/cs/forums/thread/328713.aspxhttp://hothardware.com/cs/forums/commentrss.aspx?SectionID=43&PostID=328713<div id="dvPreComment" class="newsText"> <p class="MsoNormal"><img style="width:110px;height:32px;" hspace="2" align="right" alt="" src="http://hothardware.com/newsimages/Item9322/comcast-logo.jpg" />If you had difficulties accessing your Comcast email over the weekend, you weren&rsquo;t alone. The cable provider&rsquo;s servers suffered some technical problems on Saturday that took the SmartZone email system down for several hours. Potentially millions of subscribers were without email during the outage.</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">Comcast suffered a similar outage in October. This time, however, the company was very open with its customers, using its <a target="_blank" href="http://twitter.com/comcastcares">@comcastcares Twitter account</a> and its blog <a target="_blank" href="http://www.comcastvoices.com/">Comcast Voices</a>. Some customers continued to experience issues through Sunday. Frank Eliason, Comcast&#39;s director of digital care, tweeted frequently over the weekend to update customers regarding the outage. Comcast&rsquo;s Twitter updates and the Comcast Voices blog promised fixes several times that failed to materialize, but did keep customers informed as to what was happening.</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal"><img style="width:196px;height:202px;" hspace="2" align="left" alt="" src="http://hothardware.com/newsimages/Item9322/comcast-mail.JPG" />While Comcast&rsquo;s Twitter feed and blog were updated, the company&rsquo;s Live Chat feature on its Help page provided much less information, simply acknowledging the issue, apologizing for the blockage, and assuring customers that technicians were working to restore the service.</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">According to a Comcast Voices <a target="_blank" href="http://www.comcastvoices.com/2009/04/smartzone-service-restored.html">blog post</a>, it appears all services are now restored. Comcast apologized for the outage and assured customers the company is taking the situation very seriously. Comcast&rsquo;s engineers are investigating the issue and working with a small number of customers to address specific questions.</p> <p class="MsoNormal">&nbsp;</p> <p class="MsoNormal">After the issues were resolved, some users were reporting lost email. Comcast says subscribers who access their Comcast email through external POP clients may notice a discrepancy between the number of new emails displayed on the company&rsquo;s site and what&rsquo;s actually in their inboxes. The company says this discrepancy may lead some people to believe they have lost email when they haven&rsquo;t. Other issues with the service are being handled on a case-by-case basis.</p> </div>