Sony Confirms PlayStation 4 Blue Light Of Death, Offers Troubleshooting Tips

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News Posted: Mon, Nov 18 2013 11:38 PM

We discussed over the weekend of reported issues with Sony's new PlayStation 4 that has been plaguing some of its not-so-fortunate owners. Dubbed the "Blue Light of Death", the result of turning on the console is reminiscent of the Xbox 360 with its famed "Red Ring of Death" - essentially, a non-functioning console.

For those demanding answers, there's a bit of good news: A Sony representative has posted a detailed how-to of diagnosing a BLOD'd console, along with possible fixes. But, don't get too excited - there are few reports of successful recovery currently.

Sony details the BLOD as when the console is turned on and A) The blue light blinks; B) There's no output to the television; and/or C) The console turns off after the light turns blue (and not white afterwards like in normal operation). The company believes either of these issues can relate to one of four problems: A) TV compatibility; B) Issues with the power supply; C) Issues with the hard drive; and D) Issues with other PS4 hardware.

On the TV front, it's said that updating the firmware (or perhaps even overwriting it) could (I'm sure that's a big 'could') fix the issue - though this is mostly pointed at TVs that might have built-in Internet functionality. Further, it'd be worth testing out the same port that the console is connected to with another device to make sure that it's operational.

To see if the power supply is the culprit, you're encouraged to shut off the console entirely (requiring you to hold down its power button for 7 seconds), and then unplug the cable from the wall. At this point, like the above problem, you should look close at all of the connectors on the back of the console and their cables to make sure that things are a-OK.

With the console turned-off, the hard drive can be inspected. Once again, it's recommended to hold the power button down for 7 seconds to make sure the console is completely off, and then unplug it from the wall. Then the console can lay flat so that the smallest top portion can slide off to the left. This will reveal the hard drive, which you're free to inspect, remove, and reseat. It's mentioned that an improperly-seated hard drive will prevent the console from being turned on.

If none of these solutions work, other tips are given, such as booting the console into Safe Mode to change various parameters to see if you can get further with the boot process, including the ability to reset the console to stock. Otherwise, your last option is to contact official Sony support, while explaining the exact issue. It'd be worth mentioning in the report everything you did to diagnose the issue, in order to help expedite your ticket a little bit faster.

What's unclear at this point is just how widespread the BLOD issue is, but there's little doubt we'll be learning more about that over the next couple of weeks.

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ECouts replied on Tue, Nov 19 2013 12:06 AM

I wonder if doing a complete wipe on the HDD would fix the issue.

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Blue Light of Death ...lol

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So I heard a lot of people who got theirs from Amazon and are having this are accusing Amazon for faulty protective packaging on the bottom of the box, which would relate to loose hard drives.

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I'm a die hard PC user now but I used to play the Playstation ,PS2 and dabbled with the PS3 therefore my loyalties lie with Sony. I'm upset for Sony during this difficult time. Sony has as much good karma as Microsoft does bad Karma. The only thing I can think of that would make Sony fans feel better is if Microsoft has even more problems with their Xbox One on the first day the're available. I hope to see entire neighborhoods where the people are standing out in their yards because the Xbox One's in all the homes simultaneously burst into flame. I'd like to see Xbox One's built in with malicious code whose sole purpose is to take down the Xbox Live or Gold or whatever network that allows Xbox's to connect to each other. Once that network had been rendered useless another piece of malware is launched with the intention of destroying Microsoft's networks. Not just communication networks but financial networks so that every last cent of Microsoft's money is donated to charities for housing and education for the less fortunate. Then the final coded instructions will be put into motion. This little program keeps track of where every corporation in America hides their money from the US government. This isn't just Microsoft but any greedy bastard who thought they could take a liberty that isn't given to the poor or even the middle class. This program would drain every last penny out of these anonymous foreign banks and reroute the money to legitimate charities who would help those who are actually needy instead of those "non-profits" that do nothing but collect profits.

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I like the sound of that better than the red ring of death from the xbox 360..

(If it happens/happened to you..it sucks no matter what system)

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100 % Agree ! (y)

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sevags replied on Tue, Nov 19 2013 2:55 AM

Curtis; you are a useless bitter person. People are having problems with the ps4 so you're hoping people having more problems with their xbox Ones's? Sir; may whatever console you buy explode while next to your tv.

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http://youtu.be/Cjn2Fq4OPrs

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We knew the PS4 had next to no Cooling Solutions inside the Unit it was only a matter of time until it suffered total hardware failure due to overheating!

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Marco C replied on Tue, Nov 19 2013 8:30 AM

I'm sorry. Could you repeat that? I couldn't hear you through my tin-foil hat.

Marco Chiappetta
Managing Editor @ HotHardware.com

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Dave_HH replied on Tue, Nov 19 2013 9:16 AM

I wear a tinfoil chapeau.

Editor In Chief
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The Ctrl+Alt+Del webcomic has dubbed it the Pulsing Blue Dickpunch of Sadness.

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digitaldd replied on Tue, Nov 19 2013 4:33 PM

I would +1 that. I do prefer calling it the Blue Light Special

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