Update: Ubisoft Hacked, Ubi.com Down, Users Need to Change Passwords Pronto

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News Posted: Tue, Jul 2 2013 1:44 PM
Ubisoft announced that it was hacked, and some user account information including usernames, passwords (even encrypted ones), and email addresses were compromised.

“We recently found that one of our Web sites was exploited to gain unauthorized access to some of our online systems,” wrote the company in a blog post. “We instantly took steps to close off this access, to begin a thorough investigation with relevant authorities, internal and external security experts, and to start restoring the integrity of any compromised systems.”

Ubi.com hacked, site under maintenance

The company’s Uplay service was not hacked; rather, the attack targeted some if its online systems. Ubisoft says that despite the information breach, the hacker(s) didn’t get any user payment information such as credit card numbers, nor did they gain access to other personal data such as phone numbers or physical home addresses.

The hack apparently originated via stolen credentials, and the company is looking into ways to “expand and strengthen” its security.

If there’s an upside, no games appear to have been affected, and the attack seems to be an isolated incident. However, Ubi.com is currently “under maintenance”, so apparently there’s still something going on. None of this bodes well for the company’s efforts to improve its relationship to gamers.

In the meantime, Ubisoft users should update their passwords here.

Update - 7/3:

There's a thread over on Ubisoft's Forum that has a lot of information on the hack and resolution of it, if you're having related issues resetting your password.  Users are also reporting trouble deleting accounts.
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Hum i thought this was a scam when i received the email... lol Changing password now :)

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Dont hvve anything on my uplay acc WUTEVS

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Thought it might have been a scam as well, until I tried going to their site directly, not clicking link in the email. Got the security update needed, change your password page. Did it, but site is still not back online, takes you to the change password page, for now at least.

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Jun replied on Tue, Jul 2 2013 11:16 PM

OMG, WTF. I dont even know if I had a Ubisoft account but all of this hacking crap is getting on my nerves.

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I can't change password some sort of cookie problem...

either using their site or the email link.

And I can only use a 16 character long password Maximum.

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I'm sure glad all these companies are forcing mandatory online account based systems. "Stolen Credentials" in other words some employees admin password was "password" or "12345"...

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