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Razer Says It's Busting Its Rump to Atone for Tiamat Headset Delay

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News Posted: Tue, Jan 31 2012 3:43 PM
Every English student knows that even the best laid plans of mice and men often go awry, a fact of life even Razer has to contend with. To wit, the gaming peripheral maker had previously promised to have its Tiamat headphones available for purchase by around the end of January 2012, but here we are on the last day of the month and the headset is nowhere in sight. So what gives? Razer addressed the need for a second delay in an open later to its fans.
Dear Community,

In December we said, 'the Razer Tiamat will be available around the end of January 2012.' Well, the end of January has arrived and the cold, hard truth is that it is not ready, and our estimations were off.

This is the last thing we want to tell you, especially since so many of you have been patiently waiting. Understandably you are bummed, and so are we. We feel our relentless pursuit of quality, and our refusal to ship a 'good enough' product will pay off when you plug in your pair and hear them for the first time. We do not take delays lightly, and you can bet your ass we are busting ours to make this product perfect.

So when is it coming? We will ship this product in February, just as soon as it rolls out of the factory. The moment it comes to our RazerStore warehouses we will flick the switch and give you the 'Add to cart button.' So check back on www.razerzone.com/tiamat. We promise it’ll be there soon.

To show our appreciation for your incredible loyalty and patience, we’ll provide you with a coupon code for a FREE Razer T-shirt and Razer flask – worth about US$40 – when the Razer Tiamat is available, AND – we’ll ship it to you for free*. Just add your name to the Notify Me list and we will get you that code.

Once again, we want to apologize for disappointing our fans and customers, and we thank you for your time, understanding, and continued support.

Team Razer

*Terms and conditions apply.

Razer's been on a bit of rough patch lately in terms of shipping out product on time. In December 2011, Razer announced a last minute storage upgrade to its Blade laptop, swapping out the 320GB hard drive in favor of a 256GB solid state drive, causing the company to delay the release by a month. Razer gave Blade buyers a free Orochi Blade Edition mouse for their trouble, and in this case, the company's offering a free t-shirt and flask to make up for the delay, provided you mash the Notify Me button.

There are going to be two versions of the Tiamat, the $100 Tiamat 2.2 with four drivers (two of them are subwoofers), and the $180 Tiamat 7.1, which Razer claims is the world's first true 7.1 surround sound headset. You can find more information about both of these here.
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LBowen replied on Tue, Jan 31 2012 5:43 PM

I enjoy all of the Razer products I have and they are offering free gear to ease consumers. True 7.1 Surround does sound pretty interesting, I might have to grab a pair.

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OSunday replied on Wed, Feb 1 2012 12:30 AM

Razer calls it self a cult following because thats typically how technology/computer enthusiasts are with their preferred brand, and the last thing anyone wants to upset is a cult, especially not their own followers haha

Personally I'm happy and impressed by the model Razer (and Apple for that matter) sets for other companies that what matters most is a quality product, not a release date.

Even though sticking to your word carries alot of weight its excused in this case and its not like they weren't trying too , PLUS their making up for it with some goodies and a discount

Way to go Razer, this is why this comment is being typed on a Razer Keyboard and why every article I click on HotHardware is done with a Razer mouse

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omegadraco replied on Wed, Feb 1 2012 8:46 AM

I am sure this product with rock our socks off when it is released and the free gear is certainly nice if one were to purchase these. The price is going to be high so the extras might ease the burden.

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realneil replied on Wed, Feb 1 2012 12:57 PM

I like that they will not ship parts that are not ~really~ ready for prime time. It shows that the 'Bean Counters' do not run the show at Razer.

Don't part with your illusions. When they are gone you may still exist, but you have ceased to live.

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Erakith replied on Wed, Feb 1 2012 2:19 PM

I was always super excited about Razer products and loved mine.. whilst they worked.

My Razer Carcharias headset, for example, lasted a month until the mic stopped working. It needs a +30db boost to operate correctly, and with a boost of that magnitude, you get a hell of a lot of static and background noise.

Razer have accepted it's defective, but expect me to pay shipping back to them for a replacement.

Am I being stubborn by refusing to pay?

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realneil replied on Wed, Feb 1 2012 7:24 PM

Erakith:
Am I being stubborn by refusing to pay?

Yes, but you already know that. Most companies want you to pay shipping back to them.

Don't part with your illusions. When they are gone you may still exist, but you have ceased to live.

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omegadoom13 replied on Thu, Feb 2 2012 3:33 AM

I commend what Razer has been doing for its customers when such SNAFUs happen. Free stuff is awesome! It drives fan loyalty and markets its reputation as a respectable brand to potential customers/fans.

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OptimusPrimeTime replied on Thu, Feb 2 2012 7:41 PM

True 7.1 on a headset and under $200, man when I first saw this on Razer Facebook page I went nuts. Can't wait till it finally comes out, if it gets rave reviews, Razer has a customer right here.

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