Garmin Voluntarily Recalls 1.25 Million Navigation Devices

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News Posted: Wed, Aug 25 2010 10:59 AM
Don't you just hate it when you're driving down the highway and then, BAM, your GPS burst into flames, turning your Honda into a rolling fireball? That hasn't actually happened to us -- or anyone, for that matter -- and probably never will, but according to Garmin, some of its Nuvi Personal Navigation Devices contain potentially faulty batteries that could overheat, and in some rare instances, catch on fire.

Garmin says less than 10 cases total have so far been identified, none of which have caused any "significant property damage" or injuries, and certainly no fireballs. Regardless, Garmin's taking the safe route by voluntarily issuing a recall for some 1.25 million Nuvi devices.


Only the 200W, 250W, 260W, 7xx, and 7xxT (where xx is a two-digit number) models are affected, all other devices are in the clear. These were sold in the U.S. and around the world.

Full recall info below.

Garmin® Announces Limited Recall of Certain nüvi® Personal Navigation Devices

SCHAFFHAUSEN, Switzerland--(BUSINESS WIRE)--Garmin Ltd. (NASDAQ: GRMN), the global leader in satellite navigation, announced today that it is voluntarily recalling approximately 1.25 million nüvi personal navigation devices (of which approximately 796,000 units were sold in the United States) that contain batteries manufactured by a third-party supplier within a defined date code range and that have a specific printed circuit board (PCB) design. Garmin has identified potential overheating issues when the third party supplier’s batteries manufactured within this limited date code range are used in certain Garmin devices with the PCB design. It appears that the interaction of these factors can, in rare circumstances, increase the possibility of overheating, which may lead to a fire hazard.

This issue has been identified in less than ten cases in total involving certain nüvi models. None of the reported incidents has caused significant property damage and no injuries have occurred. Nevertheless, given Garmin’s longstanding commitment to safety and customer satisfaction, Garmin is proactively recalling nüvi units with the specific PCB design and with batteries from the specific date code range out of an abundance of caution. Garmin strongly urges customers to go online to determine if their nüvi device is one of the few nüvi models affected by this recall and, if so, to participate in the program. Only the 200W, 250W, 260W, 7xx and 7xxT (where xx is a two-digit number) model numbers may be affected. These units were sold worldwide.

To determine if a unit is affected, customers can visit www.garmin.com/nuvibatterypcbrecall. They will be asked to enter their nüvi’s serial number, and if their unit has the specific PCB design and contains a battery from the specific date range, they will be given instructions on how to return their nüvi at no charge. Garmin will replace the battery and insert a spacer on top of the battery next to the PCB before returning the nüvi to affected customers free of charge. If customers are unable to access the website, they may contact Garmin through one of the phone numbers below:

  • In the United States and Canada, call (866) 957-1981
  • In North America and South America outside the U.S. or Canada call +913 397-8200
  • In Europe, Middle East, and Africa, call +44 870 850 1242
  • In Asia, call 886/2.2642.9199
  • In Australia, call 1800 113 738; and in New Zealand call 0800 427 652

Owners should not attempt to remove or service the battery on their own. To ensure that the unit's battery is replaced as part of this recall, please return any affected unit directly to a Garmin-authorized facility, using the procedure outlined above.

Garmin is making every effort to cooperate with customers, dealers, and regulatory agencies worldwide, and the company apologizes for the inconvenience that this issue may cause.

Garmin does not expect this recall to have a material adverse effect on its results of operations, financial position or cash flows. The battery supplier has agreed to share the cost of replacement battery packs and all other costs of the recall program.

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acarzt replied on Wed, Aug 25 2010 2:19 PM

Yikes, that would be a frightening situation :-\

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If your product is being replaced by smartphones, you dont go sitting on the fence durring a hurricane:p

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Inspector replied on Wed, Aug 25 2010 9:35 PM

i never understand your posts animatortom... :P

LOL, it would be a funny scene where your driving down the road and you GPS bursts in to flames...

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You probably will in about thirty five years,

if you stick to your original programing and  "learn all that is learnable and return that knowledge to the creator"Geeked

I know how to operate a thing called a map..So if Im driving down the road and something busrts into flames, it would be because I held the Nitros button for longer than ten secondsCool

Rods through the walls baby!!

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rapid1 replied on Wed, Aug 25 2010 11:54 PM

Hey; inspector, I think he means you don't go outside, and have a snowball fight during a tornado. Animatortom is also stating a well known proverb from a very famous film called Forest Gump. The general premise to that movie was Stupid is as Stupid Does!

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