Woman's naked pics exposed after Dell TS Call

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News Posted: Sat, Jul 31 2010 1:37 PM
Assuming this is all true, it's not the first time an outsourced worker in India has resorted to blackmail. It makes you wonder, however, why we continue to outsource our work to such other regions of the world, as well as about the naivete of the woman involved.

In this case, Tara Fitzgerald, 48 and a mother of a 14-year-old of Sacramento, CA apparently was having trouble finding the nude pictures she'd taken for her boyfriend on her PC. Not too familiar with PCs (and obviously not wanting to ask her daughter for help), she turned to Dell Tech Support for help.

As we all know, a lot of technical support (and not just by Dell) has been outsourced. In this case, Fitzgerald was connected to Riyaz Shaikh, an employee of Dell's call service center in India. That's when it all began.

After explaining the issue (in too much detail, it would appear), Fitzgerald gave Shaikh remote control of her PC. For him, it was easy to find the images. She said, "I trusted him. I trusted him because he was a Dell technician. I watched him take the pictures out of my e-mail. I watched him." Thereafter followed a sequence of events that showed her obvious naivete.

Fitzgerald later received an anonymous (ahem) tip about a site called "bitchtara" that had 16 nude and semi-nude photos of her, along with sexual activity the site claimed she enjoyed. Managing to re-connect with Shaikh, Fitzgerald asked how the pictures came to be on that site. His answer: perhaps her boyfriend posted them. Ah, but Shaikh could help her get the site removed, but only from home, not during official work hours. He'd need a laptop to do that, he told her.


Fitzgerald bought him the laptop, shipped it on Jan. 20, 2009 (she has a UPS receipt as proof). She was starting to get the picture, though. "My conscience is talking to me, saying 'Tara, don't send this. Are you crazy?' I sent it anyway."

As if that wasn't enough, Shaikh came on to Fitzgerald, and she fell for that as well. Later, though, the 24-year-old Shaikh told her that he had fallen in love with a 22-year-old woman in Tennessee (who had also called Dell Tech Support). Further, Fitzgerald later discovered two purchases on Feb. 17th, 2009, totalling $802 charged to her Dell Preferred credit card, shipped to a woman in (where else?) Waynesboro, TN.

When confronted with the charges, here's what he said to her, saved in a message log: (Riyaz...Dell Certified L2 (level 2) Technician) "ur my True friend Tara... I am sorry accidently I charged ur Dell Account but I will pay. I don't want to loose my job. It was a mistake which happened with me and I am screwed."

Of course, even as late as earlier this week, Fitzgerald still had not received the money, and also is continuing to receive charges for late fees on the account.

Why is this coming to light now? Fitzgerald tried to resolve this with Dell, but after over a year, decided that the media was the best course of action. Based on all the publicity, Dell has apparently decided to accelerate their investigation. Dell spokeswoman Elizabeth Shine said:
"We investigated the issue, which involved a technical representative at one of Dell's vendors. We contacted the vendor about the allegation and can confirm that the representative no longer handles Dell calls. We've been in contact with Ms. Fitzgerald regarding this issue and continue to investigate her claims to best assist in a resolution."
Assuming this can all be ironed out, Fitzgerald has yet another worry. Shaikh still has her pictures.

Other countries have different laws than the U.S., and this shows the dangers of outsourcing. Naturally, outsourcing will not end until wages and overhead make outsourcing less profitable for companies. In some cases, not even poor performance is enough to shut down the outsourcing door. After all, you can throw more people at the problem even if sub-standard performance exists, right?

Watch a video report on the issue.

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acarzt replied on Sat, Jul 31 2010 4:29 PM

Wow.... I could see if you called for a different issue and someone stumbled upon you pictures....

But to flat out TELL them you have nude pictures AND you want them to find them for you....

That's just ridiculous lol

How dense can you be? lol

I wouldn't trust ANY rep that much no matter HOW reputable the company is.

It sounds like this lady is an exhibitionist and wanted to show her photos to people. She probably gets off on it. And then when it back fired on her she didn't know what to do.

If you ask me, she got what she deserves lol Stupidity should not be rewarded.

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sackyhack replied on Sat, Jul 31 2010 6:17 PM

Yeah. What the Dell rep did was terrible, but the woman wasn't the brightest crayon in the box either. Not only did she give away the pics, but then she went to the media to announce that she did. She could've gotten just as much a speedy reaction from Dell if she'd hired a lawyer and threatened them. The Dell guy may be in India and out of US jurisdiction, but he was a Dell subcontractor and they were still responsible for his actions.

The company I worked for subcontracted sterilization of our products to a different company. But if even one person got sick due to a sterilization miss, my company would be the first to be in hot water with the FDA, not the contractor.

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Ahahaha, teach her to learn how to use her computer...

"Never trust a computer you can't throw out a window."

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That's why you pay extra when on dell to speak only to north American real technicians and make your tech team.

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sackyhack replied on Sat, Jul 31 2010 9:52 PM

It's funny though. My mom works at a law library in where lawyers can access a lot of things online. The library recently hired this Indian girl for their service desk to deal with technical problems. She literally sits a few yards away from my mom, but whenever someone calls with trouble with their account, they always get angry at her thinking they've been routed to India.

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ClemSnide replied on Sat, Jul 31 2010 11:20 PM

>It makes you wonder, however, why we continue to outsource our work to such questionable regions of the world

...like Montana, Utah, Oregon, Arizona, and Colorado? In those states (as well as Australia, where telephone etiquette consultant Mel Gibson is from) prison inmates work as telemarketers. Yes, the guys who take down your credit card numbers and home addresses. Really makes you want to order a Snuggie...


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jiajia08:
we sincerely hope to establish the business relation with you.

We sincerely enjoy deleting your SPAM postings.Big Smile

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Inspector replied on Sun, Aug 1 2010 12:09 AM

WOW, sucks to be her, i say its her fault for trusting him with those kind of things... then send the laptop to him...

Also is it illegal for a rep using remote control to look though files that had nothing to do with the issue? This wasn't from Dell but from verizon, my sister was at my cousins house for the month and had trouble with the internet so for some reason she called tech support and they remote connected and opens up her photo folder... is that illegal, like privacy?

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Dell seemingly is having a bad week in the news! When will *they* learn?

LMBO! This may well be the funniest news I have ever read on the web. Found the above story on Digg and had to come here to comment.

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ClemSnide replied on Sun, Aug 1 2010 12:55 AM

Dunno, Inspector, I'd have to see her photos to make sure. Is she cute?

Slightly less stalker-ish: I'll play devil's advocate here, and note that the issue (with the story's subject, not your sister) was her photos: She couldn't find them,and this perv was helping her find them. (Admittedly, Windows Search isn't a great interface if you're not up on the tweaky bits.) But unless your sister or cousin's pictures were causing the connection problem, m aybe the remote tech was just fishing for personal reasons. Maybe Verizon tech support uses the same company as Dell?


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So THIS is what happens to high school cheerleaders when they 'grow up'!

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acarzt replied on Sun, Aug 1 2010 2:05 AM

The rep probably thought your sister sounded cute on the phone and wanted to see what she looks like lol

But no it's not illegal. If he asked permission to take conrol of the laptop, and she says yes... she gave up all rights to privacy.

It is illegal to take those photos and make copies and try to sell them or even blackmail someone with them. But just looking is not illegal.

If you drop you computer off with best buy... they will go through your stuff and a lot of them will make copies of your stuff. If they get caught tho, they can get in big trouble.

 

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AKwyn replied on Sun, Aug 1 2010 2:34 AM

I feel bad. Even though the guy is in India and can't be prosecuted by US law, at least Dell should fire the guy for taking advantage of the girl's nieveness.

I also agree with the rest of you, that girl is stupid.

 

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acarzt replied on Sun, Aug 1 2010 2:46 AM

Yes, she is very stupid... let's all point and laugh!

*nelson laugh* Haha!

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M-ManLA replied on Sun, Aug 1 2010 2:48 AM

Just curious, she couldn't call for a friend or the boyfriend to help her look for the photos? Just saying.

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acarzt replied on Sun, Aug 1 2010 3:00 AM

M-ManLA:

Just curious, she couldn't call for a friend or the boyfriend to help her look for the photos? Just saying.

lol... and again... i'll resort to my original theory

"It sounds like this lady is an exhibitionist and wanted to show her photos to people. She probably gets off on it."

I mean... should couldn't have exhaust all of her resources.

Even people clueless about computer know that they can google search for help or ask help on yahoo...

I think she just wanted to expose herself to someone lol

Perhaps she's done it before?

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rapid1 replied on Sun, Aug 1 2010 10:14 AM

This type of incident (specifically lost nude pictures) is pretty common on a PC. The woman's level of knowledge on a PC is actually also pretty normal. Although it has been many years since I have handled something like this. I remember when I used to do on site and in shop technical support, requests like this were pretty normal. Although it is exceptionally easy (I usually just did a search for all *.jpg, *.mpg, *.img) of specific formats. The general user which is also most people have no clue how to even do that, the know how to email, chat, surf the web, and maybe write something in WORD, at least to the largest extent.

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slugbug replied on Sun, Aug 1 2010 12:09 PM

Forrest Gump said it best: Stupid is as stupid does

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acarzt replied on Sun, Aug 1 2010 5:29 PM

rapid1:

This type of incident (specifically lost nude pictures) is pretty common on a PC. The woman's level of knowledge on a PC is actually also pretty normal. Although it has been many years since I have handled something like this. I remember when I used to do on site and in shop technical support, requests like this were pretty normal. Although it is exceptionally easy (I usually just did a search for all *.jpg, *.mpg, *.img) of specific formats. The general user which is also most people have no clue how to even do that, the know how to email, chat, surf the web, and maybe write something in WORD, at least to the largest extent.

I think the vast majority of people who don't work in the IT field(and even some who do) don't know about the wild card.

Also, i've never been asked to find lost photos... But plenty of time woman have left naughty photos right there on the desktop. lol

I dunno but if I was gonna drop off a PC for repair I would remove anything that I wouldn't want other people to see.

Everyone these days should know how to use a thumb drive or burn a CD/DVD.

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Let's face it,... she just may not be the sharpest tool in the shed. Sending a Laptop to someone you don't even know in another country on your own dime may support this conclusion.

The fact that it all happened due to a support call to DELL is disturbing. She should have every expectation of her issues being handled in a professional manner when she calls them, but she was taken advantage of by the Dell employee multiple times. Dell should make her whole again. (pay for it all) They should also be vetting their employees better AND listening in on a few conversations to see what's transpiring when customers do call.

Dell is required and expected to act responsibly and with professionalism with it's customers, but there is no requirement to possess a certain intelligence level before you can buy a Dell and become "protected" by their warranty and promise of support. They'll sell to anyone with the money in hand.

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I'll stay out of this one!

I like MILF's always have! But this is a MIDWF! (no matter how dittsy she is:P)

Besides, you cant even find the pictures on the web, so what is she complaining bout? How is she getting her 15 minutes without even having the evidence out there?! I think this is all a rouse, and when enough people are suckered into it, it will be revealed that "she" is really a S'him!

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acarzt replied on Sun, Aug 1 2010 11:27 PM

She looks like the predator... the dell rep was probably just looking for some reperations from being by the horrible pictures he had to endure while "assisting" her lol

He took justice into his own hands... way to go Dell rep!

Wait what?

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fat78 replied on Mon, Aug 2 2010 7:37 AM

lol major burn

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acarzt replied on Mon, Aug 2 2010 5:04 PM

Some of the guys I work with develop relationships with the customer's in some form or an other.

1 guy even landed a new job lol

I called Kodak for tech support once. They wanted to remote to my computer.... to which I just laughed and said No. Just tell me what you want me to do and i'll do it.

Turned out the stupid printer wasn't cmpatible with the security settings on my wireless lol Stupid printer should have been compatible with the latest security.

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wow, thats just... dumb. There is nothing else to say about this.

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Maybe we need to start "MILFTechsupport.com"?

Or instead of Geeksquad,

We will have CougarSquad! And they will all wear little Bellhop uniforms?!

Now the Hardware and Download jokes insue!

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RTorrent replied on Mon, Aug 2 2010 11:16 PM

You can help fight outsourcing by protesting NBC's "Outsourced":

http://www.thepetitionsite.com/1/ProtestOutsourced

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Hey OP... are you racist much? :P I mean seriously. You're saying that this wouldn't happen in any other country? Are you saying that there haven't been incidents of people working at say the Geek Squad who don't pilfer files from peoples computers or hide cameras in their houses?

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Michael Santo > You think this couldn't have happen in another country? Its just a matter of stupid people doing stupid things. Even an illiterate in India wouldn't do something as stupid as what she did. She was as stupid as he was foolish. This story cant be classified under "Disadvantages of Outsourcing". Bottom line.

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rapid1 replied on Mon, Aug 9 2010 12:39 PM

Rofl; the comments are great. I think I agree most with the "Stupid is as Stupid Does" resolution. The nude pictures thing is more common or at least has been in my experience than many notice. I am not saying I have had hundreds ask me to do the same thing Tara asked for, but I have had pretty much the same thing a number of times. While this may be 1 in 100 or even 1000 considering most people in the us or at least a large amount of society that is still generally common. Also if you are looking for pictures, videos etc.. rather than *.* it is easiest to just search for the file type you used for the specific files. This would be *.jpg,*.mpg, *.img etc., you will recieve a much more concentrated group of files. You can even modify that into *.tara or whatever name used when saving the file. then you would receive a concentrated list of files which contained whatever word or format you used.

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acarzt replied on Tue, Aug 10 2010 2:49 AM

I think you mean tara.*

:-P

You could also just put a check in "pictures" and it will search for all picture file types :-)

You can even put do multiple wild card search seperated by commas and it will search for those file types.

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fat78 replied on Tue, Aug 10 2010 12:14 PM

i think the laptop was just payment for the guy having to see those pics

Maybe this milf got mad the tech support guy liked another woman.

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