Audigy 2 ZS RM-1500 not working

For some reason my remote is not working. I don't believed there is anywhere hardware problem with the remote. It's something to do with the computer, I think. The remote controls does seems to work but there is no response from the computer. When I check the task manager, I do see the the rcman.exe process is running and there is no error in the event log so I don't know where else to check next. Any suggestion is much appreciated.

might just try cleaning out the software and reinstalling it

I tried updating the latest version and it totally screw up my system. There is absolutely no sound and none of the application from Creative Labs work. The error I got once upgrade to the latest is as follows when I just logged into Windows XP.

Remote Control Manager has encountered a problem and needs to close. We are sorry for the incovenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to us. We will treat this report as confidential and anonymous.

To see what data this error report contains: Click Here.

I clicked it and this is what it says:

Error signature

AppName: rcman.exe AppVer: 2.1.10 ModName: rcman.exe
ModVer: 2.1.1.0 Offset: 00014c40

And then a bunch of report details follows.

I'll avoid being any more of a problem, but I'm sure someone here can help you. Sorry man.

did you remove the old program before the update?

No, I did not manually uninstall it but when I install the new updates, it automatically uninstall the old one before installing the new.