Amazon to Replace Cracked Kindles

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News Posted: Fri, Jul 17 2009 9:22 PM

People usually buy cases to protect their technology. In this case, the $30 case has been selling as a Kindle 2 accessory has apparently been causing cracks in the Kindle where the case clips to it, that eventually cracks the screen. Not good, and also not good that it took a lawsuit to prompt to offer replacements without a $200 charge.

Previously, had asked users to pay $200, because the problem wasn't covered by warranty. That led to a $5 million class action lawsuit by Matthew Geise, who experienced the problem with his wife's Kindle 2.

A look at the one-star reviews for the case at's own site shows not just that the problem was relatively common, it also showed that some people managed to get a freebie in return. Not all, though. One said:
The Kindle stayed in it's leather case, but the point at which the two small metal pegs attached to the unreinforced plastic caused a fracture which got worse until the $360 kindle was useless. Amazon "customer service" says it's no design flaw and will only repair it for $200!

What a rip-off!
A little bad publicity, a little lawsuit, and viola. Spokesman Andrew Herdener told The Seattle Times:
"We do not comment on active litigation. Nevertheless, we encourage anyone who has an issue with the cover-attachment mechanism to return the cover and device for a free replacement so we can investigate further."
Geise's lawyer told the Seattle Times that the lawsuit will continue.
"If they would like to resolve the matter, I think the way to do it is through a court-approved process. What I'm concerned about is it may not take care of all the class members. What we want is a consistent and comprehensive resolution for everyone who has been affected by this problem and will be affected in the future."

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3vi1 replied on Sat, Jul 18 2009 10:22 AM

What Amazon won't replace: The copies of 1984 and Animal Farm that you "bought" and downloaded... and Amazon then deleted without notice to make some publisher with regional distribution rights happy.

It's like coming into your house, taking back your books from your bookshelf, and leaving you a gift-card for their store as compensation. As if I'd spend any more money with them.

The Kindle may be "cool", but consider the alternatives and avoid any DRM'd content like the plague.

What part of "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn" don't you understand?


replied on Sat, Jul 18 2009 6:52 PM

Oh wow, way to go Amazon! You rule!



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