Extremely disappointed in ASUS reliability

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Laggerzero Posted: Fri, May 23 2008 7:50 AM

I summarized a bit of grief I had with my motherboard in this thread. I got my board back from RMA and installed it last weekend. Everything seemed to be working great with it. Then I started getting lockups with file transfers. Thinking it may be my hard drives I ran tests on all of them over night. They all passed (which I am relieved). On Sunday I tried running 3dmark Vantage on the new board and it ran for awhile and then all of a sudden i got a blank screen and then an unresponsive system. later that day my ethernet card started cutting out on me randomly so i put an old PCI ethernet card in the system just to avoid the problems i was having. Last night I had the onboard USB ports randomly start disconnecting and reconnecting and sometimes saying that everything was an unkown device. These included ports where nothing was hooked up to. I would also like to point out that these were the rear ports that were acting up. One of the front ports never worked from the get go as well.

At this point I am very frustrated with this whole situation. I have been an ASUS supporter for a long time and have put there boards in many systems for clients and myself.This has been the worst RMA experience that I have ever had. The board had problems from Day 1 of replacing it. I'm probably going to call ASUS up tomorrow and try and speak with a supervisor about all of this. This is really discouraging me from doing business with them but I hope they can rectify this situation. I will keep you guys posted on what happens.

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SqUiD267 replied on Fri, May 23 2008 8:21 AM

 That is discouragin, I thinking of geting an asus rampage...I might go with gigabyte

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Well like I said, They have an opertunity to redeem themselves when I give them a call tomorrow. I'm just hoping there is a happy ending at the end of this.
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replied on Fri, May 23 2008 2:02 PM

I build all of my systems on asus boards and have success. With that said it doesnt mean it will be flawless. I would have to say its more likely the AMD chipset if your sig is correct than it is directly Asus's fault.  It hasnt really matured much and with the slumping sales of AMD products I doubt OEMs are puting as much attention on revising bios and what not. I know how frustrating it is but the best you can hold for is for them to RMA it again until you get a stable board. You may also want to make sure your bios is up to date.

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ryan92084 replied on Sat, May 24 2008 8:24 AM

i've consistantly had problems with asus motherboards.  most of the problems aren't severe just annoying little quirks.  won't be going with them in m next build thats for sure.

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I love Asus for the Asus PC Probe utility.  My current and las build have been Asus, but my current board does have one annoying problems.  It fails to find my HDD (SATA) upon first turning it on, so I get a disc boot error.  I just have to hit the reset button is all.  Annoying, but not a fatal flaw.  Though recently Gigabyte boards have been getting excellent reviews, so my next build (which is still a long time away) would probably be Gigabyte - the other Taiwan company.

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SqUiD267 replied on Sat, May 24 2008 8:33 PM

Laggerzero:
Well like I said, They have an opertunity to redeem themselves when I give them a call tomorrow. I'm just hoping there is a happy ending at the end of this.
 

 

So, did it end happily ever after, or someone is going to die.

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ryan92084 replied on Sun, May 25 2008 12:02 PM

SqUiD267:
 

So, did it end happily ever after, or someone is going to die.

why can't we have it both ways : P

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I didn't have time to call this weekend. Unfortionately I had some personal issues arise and those had to take precedence. I'm gonna try and call them  tomorrow or Friday if I get a chance.
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 Hope it gets resolved. 

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Azur replied on Wed, May 28 2008 5:22 PM
This info is really troublesome, im just about to order an Asus rampage Huh?
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Dev replied on Wed, May 28 2008 5:34 PM

 Asus have a pretty good reputation, I would be surprised if the call doesn't go swimmingly. I'm sure this is a rarity.

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CNardell replied on Thu, Jun 16 2011 8:36 PM

I have also had lots of problems with Asus products. There is a known issue with SATA drives with certain brands of memory chips that causes data corruption. I had a motherboard fail after about 20,000 hours, which is not bad, but most motherboards will go much longer than that. I replaced it with a new motherboard of the same type, but that one has the problem that it boots only about 20% of the time. It simply hangs on the BIOS screen.

I have also had problems with my Eee PC netbook. The cable joining the screen to the body of the computer started to flake, such that it only works at certain angles. Also, the power connector is now intermittent.

I have had lots of computers over the last 20+ years, and have never had this kind of problem before.

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EHarler replied on Mon, Jun 20 2011 9:36 AM

Any electronic piece can fail.  Though Asus has proven its reliability in the past, consumers can't hold back the hate when bad luck happens.

 

Hope it gets resolved...

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