Items tagged with wireless

AT&T just earned itself a bit of bragging rights over competing wireless carriers, as it ranked highest in customer service according to the J.D. Power's 2015 Wireless Customer Care Full Service Study, Volume 1 released today. The semi-annual study pinged 6,499 full-service wireless customers for the period running from July to December 2014.Image Source: Flickr (Mike Mozart)"Our research has shown and our customers tell us that their number one desire is to feel appreciated by their provider, and we at AT&T Mobility are dedicated to deliver that each and every day to our... Read more...
Cablevision is taking exception to Verizon's claims that its Wi-Fi service is the fastest available, claims the wireless telecom has made in television, radio, and Internet ads. The way Cablevision sees it, Verizon is making "deceptive" claims intended to "mislead consumers," so it went and filed a complaint with the U.S. District Court in Central Islip, New York. "Verizon's claim that it has faster Wi-Fi than Cablevision is false, deceptive, and designed to mislead consumers," Cablevision said. "Verizon has no public Wi-Fi network. In addition, Verizon’s in-home routers are not... Read more...
In what's been described as "by far the highest-earning spectrum auction the United States has ever seen" by Federal Communications Commission (FCC) Chairman Tom Wheeler, AT&T led the way by spending a whopping $18.2 billion on wireless licenses. Combined with its acquisition of DirecTV last year, some are wondering if AT&T is being a bit careless. AT&T spent nearly $49 billion last year buying DirecTV, the largest satellite TV provider in the U.S. with 20 million customers. Along with a pair of smaller acquisitions and the wireless spectrum licenses it just bought, AT&T will see... Read more...
AT&T is wasting no time taking advantage of its acquisition of Mexican wireless service provider Iusacell. Last week’s buyout paved the way for AT&T to announce today that its international calling package, AT&T World Connect Value, now includes unlimited calling from the U.S. to any number in Mexico. There's no additional charge, and mobile numbers are included as well. "We’re always looking for opportunities to show our appreciation to our customers," said David Christopher, chief marketing officer, AT&T Mobility. "Mexico is the most frequently dialed country among... Read more...
AT&T, the largest telephone company in the U.S., gave a heads up that it's planning to record a $10 billion charge in its fourth quarter financial results, including a $7.9 billion write-off related to changes in its pension and retiree benefit plans, and a $2.1 billion non-cash charge based on the determination that copper assets are no longer necessary as customers move away from older voice and data products. As an increasing number of customers shift their calling habits over to mobile phones and Internet-based calling services like Skype, the need for more copper... Read more...
Up to this point, T-Mobile's been the one shaking up the wireless industry with its "Un-carrier" initiatives that go against the grain. However, credit Virgin Mobile for being the first to launch no-contract data sharing plans in the U.S., though there's a small caveat -- they're exclusively available at Walmart locations. If you don't mind a trip to Wally World, then beginning tomorrow (January 17), you can access the new plans on four specific 4G LTE smartphones that come pre-loaded with the Virgin Mobile data sharing application. In addition, each multi-line... Read more...
Sprint this week reported some preliminary customer results for its third fiscal quarter of 2014, noting that it added 967,000 customers to the fold, including postpaid net additions of 30,000, prepaid net additions of 410,000, and wholesale net additions of 527,000. What's significant about these numbers is that it means Sprint was able to hold onto its position as the third largest wireless carrier in the U.S. That's bad news for T-Mobile, which has been pulling out all the stops as it attempts to catch up with surpass Sprint. And T-Mobile would have, if only Sprint posted a loss in subscribers... Read more...
T-Mobile has been aggressive in its campaign to woo customers away from the competition, which it's successfully been able to do through its so-called "Uncarrier" campaign. So far it's working like a charm -- the wireless carrier today announced some preliminary data for the fourth quarter of 2014, revealing that it added 2.1 million net customers to the fray in Q4 alone. For the full year, T-Mobile saw 8.3 million total net customer additions, making it the biggest year of net customer additions in the company's history. It's no coincidence that the record breaking performance comes at the same... Read more...
It's always a good idea to comb through your wireless phone bill each and every month to make sure you aren't being hit with any unauthorized charges, such as ringtones, screensavers, and other third-party items that you never agreed to purchase. It's a practice known as bill cramming, and it's something the Federal Communications Commission (FCC) takes very seriously. The FCC is so serious that it may slap Sprint with a hefty fine for allowing its customers to be charged for services they never wanted or requested. According to Reuters, FCC commissioners are currently reviewing the situation... Read more...
Verizon is putting its brave face on and remaining positive about future growth opportunities as it deals with increasingly aggressive competitors in the wireless space. Without feeding the media and analysts too much real data to chew on, Verizon spoke in vague terms, saying that it sees "strong momentum for wireless customer growth" heading into the fourth quarter of 2014, along with "very strong customer demand" for 4G devices on its More Everything shared data plans. According to Verizon, retail postpaid gross additions are higher both sequentially and year-over-year. In addition, new device... Read more...
Gogo raked in record revenue of $104 million for its fiscal third quarter of 2014, up 22 percent year-over-year, however the company has also been spending a great deal on expanding its in-flight Wi-Fi service to more airlines. As a result, Gogo ended up posting a $24.9 million loss for the quarter, or $0.29 per share, compared to a loss of $18.7 million, or $0.22 per share a year ago. Though the company couldn't manage to climb out of the red, Gogo President and CEO Michael Small was pleased with the performance as he keeps an eye towards long-term growth. In order to set the company up for that,... Read more...
When people think about Internet security, they still think of the various bugs, flaws, and malware that pervade the online world as a Windows problem. Macs have long enjoyed special status thanks to limited market share, while smartphones aren't generally considered to be an attack vector, no matter which OS you prefer. That's clearly changing -- a new report from Palo Alto Networks illustrates how a new Trojan they call WireLurker doesn't just infect iOS devices -- it relies on Mac OS X vulnerabilities to do so. WireLurker contains a bevy of firsts and achievements. It's the largest malware to... Read more...
Wireless carriers in the U.S. are doing everything they can to be seen as more than that. For some, that means opening up innovation centers. For others, it's offering home security solutions in addition to phones. And for AT&T, it means hawking tablets and even watches. Yes, watches. The carrier has just announced that it'll be the first operator in the United States to offer the LG G Watch R, but you can rest assured that it won't be the last watch you see in AT&T stores. The company has stated that the G Watch R will "join its growing wearable portfolio," hinting that more could be on... Read more...
While hardwired connections always trump wireless ones when it comes to longstanding reliability and sustained transfer rates, it's obvious that a wireless world is the one we're headed for. Samsung just so happens to recognize that, which is why it's trotting out a new development in the Wi-Fi space that could send files, photos, and whatever else from point to point at record speeds. The company has just announced a new 60GHz Wi-Fi technology, which represents a five-fold increase  from 866Mbps, or 108MB per second, the maximum speed possible with existing consumer electronics devices. With... Read more...
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