Items tagged with SquareTrade

SquareTrade raised more than a few eyebrows last week when it posted a video showing a Samsung Galaxy S6 Edge cracking under pressure during its torture tests. SquareTrade applied force to the center of the display, and began recording how much pressure was required to bend the device (110 pounds). The Galaxy S6 Edge’s display also cracked at 110 pounds (while still remaining functional) and the device gave out completely at 149 pounds of pressure. As someone who doesn’t put my smartphone in my back pocket (it always stays in my right, front pants pocket), I don’t really pay much attention to such... Read more...
One of the toughest reader questions to answer when it comes to hardware recommendations is "Which vendor gives the best support?" In theory, as journalists, we have both direct access to corporate staff and a wide reader base to poll from. In practice, companies claim this sort of information constitutes trade secrets and lock it down tighter than Ft. Knox. Laptop Magazine recently set out to rank the various major laptop vendors (Acer, Apple, Asus, Dell, Fujitsu, Gateway, HP, Lenovo, MSI, Samsung, Sony, and Toshiba). beginning with a set of three basic questions for each. Most people aren't aware... Read more...
Last month, SquareTrade—a company in the business of selling extended warranties directly to consumers online, with what it claims are better prices and coverage plans than store-bought options—released a report on netbook and notebook failure rates. Much of the discussion the report generated focused on the company's estimated failure rates for three-year-old systems, as well as the significant disparity between vendors. In focusing on that admittedly juicy section of the data, however, some of SquareTrade's other conclusions and the practical impact they may have on your wallet went mostly unreported.... Read more...