Items tagged with Recall

Believe it or not, Barnes and Noble is still selling Nook devices (remember those?). The Nook Tablet 7 is one of its newer models and if you happen to own one, stop using the included power adapter immediately. Barnes and Noble has issued a recall due to the risk of shock. The company warns that the power adapter's casing can break when plugged into an electrical outlet, thereby exposing its metal prongs and posing a risk of shock. "Consumers should immediately stop using the recalled power adapters and register online for a free replacement adapter along with a Barnes and Noble $5 gift card. Once... Read more...
Back in June 2016, Hewlett-Packard issued a recall of 41,000 batteries produced for laptops sold under both the HP and Compaq brand names. Today, HP announced that it is extending the recall to include an additional 101,000 batteries that were sold in laptops between March 2013 and October 2016. Like before, this recall affects laptops sold under both the HP and Compaq brand names, and includes the HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook families. The recall is currently in place for laptops that were sold in the United States, Canada and Mexico, with most of the laptops... Read more...
It has now been over two months since Samsung issued a global recall for its fire prone Galaxy Note 7 handset and there is still no explanation as to what was causing the batteries in affected units to overheat. That is important information, both for Samsung and the general public who want reassurance this was a one time thing. Well, good news—Samsung apparently wrapped up its investigation and will make its findings public later this month.We will have to take Samsung's word on its findings, at least initially. Once it explains exactly what caused some Galaxy Note 7 handsets to overheat and explode,... Read more...
Uh oh Houston, we have a problem. Er, make that San Mateo, the city in California where action camera maker GoPro is headquartered. GoPro has also begun dabbling in drones, though things have gotten off to a somewhat rocky start. By that we mean the company has issued a recall for its first drone, called Karma, while it figures out and fixes an issue that can cause it to lose power during flight. The good news for GoPro is that the market isn't flush with Karma drones. Only around 2,500 units have been purchased by consumers since the Karma launched last month, so this is far from a disastrous... Read more...
To call the past couple of months "rough" for Samsung would be a huge understatement. When it became clear that its latest (and what was supposed to be greatest) smartphone, the Galaxy Note7, was exploding a little too often, some wondered if Samsung could recover from such bad publicity. Samsung would go on to recall the Galaxy Note7 before eventually pulling it off the market completely. Samsung, however, has one thing on its side that a lot of companies do not: it is massive. Some of the smaller smartphone vendors would have been wiped clean with an incident like this, but Samsung has its... Read more...
Samsung opened itself up to criticism over the way it initially tried to handle a global recall of millions of Galaxy Note 7 devices on its own and it caught some heat as a result, but in giving credit where credit is due, the South Korean handset maker deserves praise for bouncing back and making quick work out of exchanging defective handsets for working models that aren't prone to exploding. That's underscored by Samsung now having replaced half a million recalled handsets in the U.S. "Samsung Electronics America, Inc. announced today that about half of all recalled Galaxy Note 7 phones sold... Read more...
Samsung has its hands full when it comes to dealing with the fallout from its global Galaxy Note7 recall campaign. However, the company is trying to make it easier for customers to determine if their brand new Galaxy Note7 smartphone is safe to use, and won’t all of a sudden burst into flames while charging. Samsung Australia put out some preliminary details on replacement stock earlier this month, but Samsung’s global press office has now issued the official rundown on changes that have been made to new Galaxy Note7 stock that will distinguish them from their fire-prone forebears. The first and... Read more...
The sky is most certainly falling over Samsung headquarters in the wake of reports that its hottest new smartphone, the Galaxy Note7, might actually be too hot to handle, literally. Samsung has received at least 92 reports of Note7 batteries overheating in the U.S. alone since its launch, with 26 of those resulting in burns and more than half causing property damage. While officially recalled in the U.S. now, Samsung has been criticized heavily in the media for their alleged slow response and hackneyed initial exchange program. [Image Source: Baidu] Samsung's public relations disaster may actually... Read more...
It's taken longer than it should have getting to this point, but Samsung has finally cooperated with the U.S. Consumer Product Safety Commission (CPSC) to formally recall 1 million of its Galaxy Note 7 smartphones. As part of the recall, Samsung said it's received 92 reports of batteries overheating in the U.S., including 26 reports of burns and 55 incidents involving property damage, among them fires in cars and a garage. "This recall involves the Samsung Galaxy Note 7 smartphone sold before September 15, 2016. The recalled devices have a 5.7-inch screen and were sold in the following colors:... Read more...
After making a series of moves to restructure its mobile business and renew interest in its Galaxy handset line, the situation with the recently released Galaxy Note 7 is taking quite a toll on Samsung. The South Korean electronics firm saw its market capitalization plummet by $22 billion over the past two days, a direct result of the global recall of Galaxy Note 7 devices that are prone to overheat and catch fire.This is just a bad situation all around. For consumers, the risk of a Galaxy Note 7 device exploding is a scary thing, especially with the influx of reports detailing various damage caused... Read more...
It's a pretty scary thing when an electronic gadget is prone to exploding and catching fire, as has been reported to happen several of Samsung's Galaxy Note 7 devices out in the wild. Adding fuel to the fire (see what we did there?), Samsung's been criticized for the way its handled the subsequent recall. It's still figuring out how best to handle the situation, and one option it has is to remotely deactivate potentially defective Galaxy Note 7 devices after a certain date. A user on reddit claims that Samsung's France division is planning to do exactly that. He was told by someone at Samsung that... Read more...
By now, we’d expect that most all Galaxy Note7 owners would be well aware of the dangers surrounding the phone. Samsung is in the midst of a global recall for the phone, airlines around the world are banning the use of the phone aboard planes, the FAA has issued a strict warning against using the devices aboard U.S. aircraft, and the U.S. Consumer Product Safety Commission is demanding that Galaxy Note7 owners stop using their device immediately. On top of that, U.S. carriers have been sending Galaxy Note7 owners text and email messages warning them of the explosion risk while charging, and Samsung... Read more...
Update 4:25PM - Samsung is also now urging customers not to use their Galaxy Note 7 devices, stating: "Because your safety is our utmost concern, we ask you to power down your Galaxy Note7 and exchange it now. We strongly encourage you to take advantage of the U.S. Note7 Exchange Program detailed above." You can find Samsung's notice here and their statements in the FAQ.To say that the launch of the Galaxy Note7 has been less-than-ideal for Samsung would be a gross understatement. Almost immediately following the device's shipment in market, it was discovered that some batteries in certain devices... Read more...
Reports began springing up last week that some Galaxy Note7 smartphones were exploding while charging. While we initially only heard of a handful of cases that were brought to light, Samsung was obviously tracking a larger number (relatively speaking). In fact, Samsung responded to the incidents rather quickly, publicly acknowledging the problem, verifying that it had received 35 reports of battery failures, and later announcing a global recall that would see all current Galaxy Note7 users receive a brand new replacement device (without an exploding battery, of course). Customers can exchange their... Read more...
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