Items tagged with (NASDAQ:CMCSA)

When it comes to American mega-businesses, Comcast doesn’t exactly have a sterling reputation. Its reputation is quite the opposite in fact, twice earning the top honors in The Consumerist’s Worst Company in America competition. You can blame poor customer service, a lack of humor, and wasting $32 million of its own money on the failed Time Warner Cable acquisition for Comcast’s typically “grinchy” behavior. The behavior also extended to allowing third-party streaming services to piggyback on its Internet connections. While HBO Go has been available for quite some time for the Amazon Fire TV, customers... Read more...
Comcast customers in select parts of Colorado and Oregon are about to have bragging rights over Google Fiber and AT&T GigaPower subscribers. That's because Comcast has begun rolling out its crazy-fast Gigabit Pro service to residents living in the metro Denver area and Colorado Springs, with plans of also serving parts of Oregon and Southwest Washington.Gigabit Pro is a symmetrical 2Gbps service (upload and download) that's delivered through Comcast's fiber network. It requires the installation of professional grade equipment, and residents have to live within close proximity to the network.... Read more...
Comcast is one of only two companies to be voted "Worst Company in America" multiple times, having come away with Consumerist's title in 2010 and again in 2014. The cable giant is aware that it has an image problem, one that largely stems from poor and sometimes downright horrid customers service, and it's going on a hiring spree as part of a plan to change the customer experience. One of the core elements of Comcast's plan is to create 5,500 customer service jobs over the next few years. Comcast hopes that this investment in workers will allow the company to always be on time for customer appointments,... Read more...
With the failed Comcast-Time Warner Cable merger firmly behind it, Comcast gave its customers a digital treat. But whether you see it that way will depend a lot on what Comcast services you and your family or friends use. The new Xfinity Share app is meant to let people record photos or video with their phone and stream them to a TV. More importantly, the app lets you stream live video to the TV over the Internet. (It can’t be long until this feature finds its way in to a horror movie.) Image credit: Comcast “We’re giving our customers the power to share special moments in their lives as they happen,”... Read more...
Still licking its wounds following the spectacular collapse of its bid to acquire Time Warner Cable (TWC), Comcast is refocusing its energy on expanding 2Gbps fiber Internet across the country. Comcast kicked off its 2Gbps Gigabit Pro service in Atlanta, and later in parts of Florida and the San Francisco Bay Area. Gigabit Pro is now expanding to none other than Chattanooga, Tennessee. It was just seven years ago that Comcast threw down the gauntlet, suing the Chattanooga Electric Power Board (EPB) to block the creation of the city’s own fiber Internet and cable TV service. The EPB only took this... Read more...
Comcast's proposed $45.2 billion acquisition of Time Warner Cable hit a brick wall when the Federal Communications Commission recommended what's called a "hearing designation order," a procedural move that tasks an administrative law judge to determine if a merger would be in the best interest of the people. Rather than go down that road, Comcast bailed on the deal, taking a $32 million hit in the process. As to Time Warner Cable, it looks as though Charter may make a run at the cable company.There are multiple reports that Charter is formulating a plan to bid on TWC, and if accepted, it would... Read more...
Had things gone to plan, Comcast would be celebrating the thumbs up by the Federal Communications Commission to proceed with its proposed $45 billion acquisition of Time Warner Cable (TWC). But it didn't go down that way. The merger received intense criticism and opposition from the get-go, and instead of giving Comcast the go ahead, the FCC said the matter had to be settled in court. That prompted Comcast and TWC to throw in the towel and count their losses, all 32 million+ of them. Yes, the telecoms reportedly spent over $32 million lobbying Washington in hopes of approving the merger. And had... Read more...
From the moment the proposed $45 billion Comcast-Time Warner Cable (TWC) merger was announced over a year ago, many consumers were understandably worried about what that would mean for competition in the broadband and TV markets, not mention how it would affect their bills each month. Add that in with the fact that both companies have customer service rating that rank near the bottom and that Comcast is a two-time winner of The Consumerist’s “Worst Company in America” award, it shouldn’t come as a surprise that many have been skeptical of the deal actually passing muster with regulators. Thankfully,... Read more...
If Comcast and Time Warner Cable have a Plan B, they may want to consider implementing it. Just as was expected would happen, the Federal Communication Commission's staff reportedly recommended what's called a "hearing designation order" to determine if the proposed $42.5 billion Comcast-TWC merger is within the best interest of consumers.A hearing designation order is an undesirable procedural move in which an administrative law judge would ultimately decide on the fate of the proposed merger. And while the FCC hasn't come right out and said it opposed the deal, this can be viewed as a strong... Read more...
The opposition to the $45 billion Comcast-Time Warner Cable merger is growing. Late last week, we reported that the Department of Justice (DOJ) antitrust division is damn near close to recommending that the deal be nuked. The DOJ’s recommendations could ultimately lead to a lawsuit aimed at stopping the deal in its tracks. For its part, Comcast contends that a merger with TWC would be good for consumers. “There is no basis for a lawsuit to block the transaction,” said Comcast spokeswoman Sena Fitzmaurice last week. Fitzmaurice went on to add that the deal would “result in significant consumer benefits... Read more...
It’s funny how a little bit of competition will force a company to wake up realize that its customers have compelling alternative services to consider. We’ve seen that in the past as both AT&T and Time Warner Cable have responded to Google setting up camp in cities across the country with Google Fiber. Comcast even succumbed to the pressure in Atlanta, announcing its 2Gbps Gigabit Pro fiber Internet service in Atlanta (it only did so after Google Fiber was confirmed to be coming to the area). The competition is now forcing Comcast’s hand in the San Francisco Bay Area. The company announced... Read more...
Comcast has spent the past year extolling the benefits of its proposed merger with Time Warner Cable, but many in the tech industry and plenty of customers aren’t so certain that a merger is the right way to go. As we’ve seen time and time again, Comcast’s customer service is often atrocious and Time Warner Cable isn’t much better. Both companies have been slow to innovate when it comes to offering customers new services and faster Internet speeds and when they do, it’s only because newer competition — like Google — forced their hand. It is now looking like the U.S. Department of Justice (DOJ)... Read more...
Google Fiber offers a bunch of awesome benefits to its customers that makes the rest of us jealous: 1Gbps speed - down and up - unlimited bandwidth, and fair pricing. There's another benefit though that might not be as obvious: it kicks other ISPs into gear. This is something that can both please and anger people. If you're in a Google Fiber area, any effect the service has on the competition is a good thing. But as an outsider, it's frustrating because not only do you not get access to Google Fiber, but you also don't get access to the lower rates or better speeds your own ISP is offering in that... Read more...
Google Fiber (and to perhaps an even greater extent, municipal broadband) has existing players in the broadband market scrambling to step up their game. Earlier this year, Google announced that it would bring its 1 Gbps Google Fiber Internet service to the Charlotte, NC area. Now, Time Warner Cable (TWC) is countering Google’s move into its service area with free speed boosts for customers. Customers currently signed up for Roadrunner Standard (15 Mbps), Extreme (30 Mbps), and Ultimate (50 Mbps) will receive free upgrades to 50 Mbps, 200 Mbps, and 300 Mbps respectively. It’s interesting that TWC... Read more...
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