Items tagged with Comcast

Just when you thought Comcast employees couldn’t get any scummier, they have to go and top themselves with even more rude and childish behavior. On Thursday, we brought you the story of Lisa Brown, who simply called into Comcast to downgrade her service, as her family was undergoing financial hardships. Instead of promptly complying with Mrs. Brown’s wishes, a retention specialist attempted to persuade her to sign a new two-year contract and continue paying for service that she couldn’t afford. And to make matters worse, a Comcast employee changed her husband’s name on the account from Ricardo... Read more...
Comcast is not exactly a well-liked company in the United States, and that’s putting it nicely. In fact, Consumerist readers ranked Comcast as the Worst Company In America for 2014 (making it two-time winner… err loser). As Comcast ratchets up its lobbying efforts to win approval for its acquisition of Time Warner Cable, the unnerving shadiness of the company continues to emanate from its pores.The latest chapter in the Comcast saga comes to us courtesy of consumer advocate Christopher Elliot. He details the story of Lisa Brown, who had a nasty run in with the company. After her family was experiencing... Read more...
At present, Google and AT&T are the two companies making the most noise about gigabit Internet service for consumers. It's high time other ISPs jump on board as well, don't you think? If you agree, you'll be happy to know that Comcast and Liberty Global (a major ISP in Europe) are two other Internet companies with gigabit service on the roadmap. Broadcom has reportedly begun sampling its first DOCSIS 3.1 chip (BCM93390), which enables gigabit Internet service, as well as makes it possible for consumers to shovel 2Gb/s of wireless data in their homes. In turn, Comcast and Liberty Global have... Read more...
Few things are as annoying as waiting for a cable technician to arrive. You know the drill -- you call customer service to schedule an appointment and the person on the other end of the line says a technician will arrive on Thursday sometime between 7:00 AM and the year 2020. Well, there goes your day, right? Perhaps not -- Comcast has a new app that will let you know precisely when a technician is scheduled to arrive so you can go about your normal business. "This is how it works. Customers with scheduled appointments will be alerted through our app when our technician is about 30 minutes away... Read more...
Comcast is one of two companies to have earned Consumerist's "Worst Company in America" title on more than one occasion (once in 2010 and again this year, 2014), and it looks like the company is lobbying for a third title. That is, unless there's another explanation as to how the cable giant can claim (seemingly with straight face) that it's in agreement with President Barack Obama for a free and open Internet. In case you missed it, Obama issued an open letter to the FCC urging it to enact strong net neutrality rules and to reclassify Internet service as a utility, all in support of a free and... Read more...
The concept of net neutrality has been a hot-button topic over the past few years, particularly as evidence by fundamental ISP misconduct that has grown more prevalent. In addition, an increasing number of customers have found themselves caught in the crossfire between two huge corporations (ISPs and content providers especially) with little to no recourse... Net neutrality is an attractive concept, particularly if you've followed the ways the cable and telco companies have gouged customers in recent years, and I'm a fan of the idea on some level -- but only to a limited extent. There are two problems... Read more...
The concept of net neutrality has been a hot-button topic over the past few years, particularly as evidence by fundamental ISP misconduct that has grown more prevalent. In addition, an increasing number of customers have found themselves caught in the crossfire between two huge corporations (ISPs and content providers especially) with little to no recourse. Net neutrality, as it's generally explained, is the idea that no company should be allowed to treat traffic differently than other traffic. Information should flow with equal priority and consumers shouldn't end up paying more for "priority... Read more...
We've covered the battles between ISPs and various large-scale content providers multiple times before. From deliberately throttling Netflix users to older spats that prevented Time Warner customers from watching cable channels they'd legally paid for, these kinds of disagreements are common in America these days. A new report from M-Lab, however, illustrates the degree to which these battles can impact all of an ISPs customers, including those who don't use video on demand services like Netflix. Details on how M-Lab configured its tests are available in this PDF, but the company ran its benchmarks... Read more...
A decade-old lawsuit against Comcast, accusing the company of overcharging television subscribers, has come to an end. The initial settlement, pending court approval, will have Comcast pay $16.67 million in cash to former and current subscribers living in Philadelphia and four other Pennsylvania counties. However, given that there are around 800,000 people included in the settlement means the settlement will amount to a little over $20 per subscriber. However, the cable company will be offering current subscribers up to $33.33 million in services in the form of a $15 bill credit, free internet... Read more...
While the Federal Communications Commission sorts through all the feedback and arguments regarding net neutrality and internet fast lanes, Senate Judiciary Committee Chairman Patrick Leahy has been taking a more direct approach. Recently, Leahy sent a letter to Comcast executive vice president David Cohen pressuring the company to make assurances that it will continue to support the old net neutrality rules and implement additional protections. During Comcast’s merger with NBC-Universal, it agreed to follow the old net neutrality rules until 2018 in order for the deal to go through. But that... Read more...
Good news for Comcast customers who have to travel a lot of live with someone who hogs the TV. Comcast has announced that it is rolling out its X1 DVR with cloud technology with the purpose of making it easier for customers to keep up with their shows. The X1 DVR comes with some new features that includes the ability to stream recordings to mobile devices and computers through the Xfinity TV app or Xfinity TV website. Users will also be able to download recorded shows and movies to their mobile device whenever they are connected to the internet. "These new features give our customers more flexibility... Read more...
Comcast has accused many of its critics and rivals of “extortion” in regards to its acquisition of Time Warner Cable for $45 billion. The cable company filed a 1,000 page document with the Federal Communications Commission defending itself from the various accusations and concerns aimed at the deal. One of the most vocal businesses against the deal is Discovery Communications. "Discovery, like many other programmers, is improperly using this proceeding to promote its own financial interests," Comcast said in its filing. "In fact, Discovery demanded unwarranted business concessions from... Read more...
Over the weekend, there was a report from DeepDotWeb talking about users who were contacted by Comcast agents that proceeded to tell them to stop using Tor Browser or risk losing their service. This has prompted Comcast to release a statement denying these claims. DeepDotWeb reported that users were contacted about their use of Tor with one Comcast representative saying that it was an “illegal service” and then asking one customer what site the person visited. This customer then called Comcast and spoke to another representative that stated, “Users who try to use anonymity, or... Read more...
Netflix has been butting heads with cable companies over tolls the latter want to charge in exchange for guaranteeing that Netflix's streaming content makes it into homes without any hiccups. So, it doesn't come as much surprise that Netflix is one of the first in line to publicly oppose Comcast's proposed buyout of Time Warner Cable (TWC), which if approved would see the merger of the two largest cable operators in the U.S. The streaming service made public a redacted version of its petition to deny the acquisition. At the heart of Netflix's petition is the creation of a combined entity that would... Read more...
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