Items tagged with Comcast

The opposition to the $45 billion Comcast-Time Warner Cable merger is growing. Late last week, we reported that the Department of Justice (DOJ) antitrust division is damn near close to recommending that the deal be nuked. The DOJ’s recommendations could ultimately lead to a lawsuit aimed at stopping the deal in its tracks. For its part, Comcast contends that a merger with TWC would be good for consumers. “There is no basis for a lawsuit to block the transaction,” said Comcast spokeswoman Sena Fitzmaurice last week. Fitzmaurice went on to add that the deal would “result in significant consumer benefits... Read more...
It’s funny how a little bit of competition will force a company to wake up realize that its customers have compelling alternative services to consider. We’ve seen that in the past as both AT&T and Time Warner Cable have responded to Google setting up camp in cities across the country with Google Fiber. Comcast even succumbed to the pressure in Atlanta, announcing its 2Gbps Gigabit Pro fiber Internet service in Atlanta (it only did so after Google Fiber was confirmed to be coming to the area). The competition is now forcing Comcast’s hand in the San Francisco Bay Area. The company announced... Read more...
Comcast has spent the past year extolling the benefits of its proposed merger with Time Warner Cable, but many in the tech industry and plenty of customers aren’t so certain that a merger is the right way to go. As we’ve seen time and time again, Comcast’s customer service is often atrocious and Time Warner Cable isn’t much better. Both companies have been slow to innovate when it comes to offering customers new services and faster Internet speeds and when they do, it’s only because newer competition — like Google — forced their hand. It is now looking like the U.S. Department of Justice (DOJ)... Read more...
Google Fiber (and to perhaps an even greater extent, municipal broadband) has existing players in the broadband market scrambling to step up their game. Earlier this year, Google announced that it would bring its 1 Gbps Google Fiber Internet service to the Charlotte, NC area. Now, Time Warner Cable (TWC) is countering Google’s move into its service area with free speed boosts for customers. Customers currently signed up for Roadrunner Standard (15 Mbps), Extreme (30 Mbps), and Ultimate (50 Mbps) will receive free upgrades to 50 Mbps, 200 Mbps, and 300 Mbps respectively. It’s interesting that TWC... Read more...
Overly Paranoid Rob Lowe, Crazy Hairy Rob Lowe, Super Creepy Rob Lowe... thanks in no small part to complaints made by Comcast to the National Advertising Division (NAD), these most unwelcome guests who came into many of our homes via television throughout the 2014-15 NFL season are mostly likely being shown the door (and good riddance, Meathead Rob Lowe!). Taking issue with the "Don't be like this me" statements made by their team of "this me" Rob Lowes, Comcast challenged DirecTV's claims of superiority with regard to better signal reliability, picture quality, customer satisfaction, and sports... Read more...
If you have an opinion that many would deem illogical, what do you do? You go find other people who think just as illogically, of course. Power in numbers, as they say. That can go for a sibling battling with another sibling over who took the last of the cupcakes just as well as it can for mega corporations like Comcast which argue that a monopoly is a good thing. Comcast's desire to absorb Time Warner Cable has been a hugely debated topic, with many believing it'd harm innovation and work against consumers, while others -- those on Comcast's side -- state the exact opposite. I say if you have... Read more...
Google and AT&T have been slowly rolling 1Gbps fiber Internet services across the United States. Google struck the first blow when it launched Google Fiber in Kansas City, Kansas, and AT&T has followed suit as Google Fiber’s shadow in many markets (and in markets where Google is not already available, AT&T has seen fit to price gouge customers). Now, both AT&T and Google are about to get some competition from Comcast, which is set to launch an even faster fiber-based service this year starting in Atlanta, Georgia. Starting next month, 1.5 million Atlanta metro area residents will... Read more...
Comcast Cares… about its image. Comcast has never ranked highly when it comes to customers satisfaction and is a two-time winner of The Consumerist’s “Worst Company in America” title. The broadcasting/telecommunications giant has come under immense fire in recent months for the way it has treated customers, including changing one customer’s name to “Asshole Brown” on their bill and missing 14 scheduled appointments to install service at a residence. The last incident resulted in Comcast CEO Brian Roberts having a “stern talking to” from him momma. These stories have been a thorn in the side of... Read more...
Comcast is one of only two companies (EA being the other) to be voted by readers of The Consumerist as the "Worst Company in America" on multiple occasions. It's fair to say the cable giant has an ongoing image problem, and Comcast isn't helping itself any by continuing to tick off subscribers, this time by preventing them from accessing HBO Go on their PlayStation 4 consoles. Much to the initial delight of PS4 owners, the HBO Go app arrived on the console on Tuesday. All a user has to do is authenticate the service through a cable or satellite... Read more...
It was a year ago this month when cable giant Comcast announced that its board of directors approved a definitive agreement to acquire Time Warner Cable (TWC) in a deal worth about $45 billion. Given the size of the two companies, the possibility of joining forces immediately drew anti-competitive concerns, though a year later, Comcast is confident the deal will get done.As U.S. regulators continue to look into the deal and what impact a merger of two of the largest cable companies in the country would have, Comcast Chief Executive Officer Brian Roberts said during a conference call that there's... Read more...
If you’re a Comcast customer, we’re sorry. The company has drawn the ire of many Americans over the years for its poor customer service and generally unprofessional employees. In fact, Comcast took top honors as Consumerist’s Worst Company in America for 2014 (let’s give it up for the two-time winner).  In the midst of its campaign to secure approval for an acquisition of rival Time Warner Cable, stories have popped up in recent weeks detailing how customer service reps have sunk to new lows to humiliate customers. One customer had the name on her Comcast bill changed to “Asshole Brown” after... Read more...
Just when you thought Comcast employees couldn’t get any scummier, they have to go and top themselves with even more rude and childish behavior. On Thursday, we brought you the story of Lisa Brown, who simply called into Comcast to downgrade her service, as her family was undergoing financial hardships. Instead of promptly complying with Mrs. Brown’s wishes, a retention specialist attempted to persuade her to sign a new two-year contract and continue paying for service that she couldn’t afford. And to make matters worse, a Comcast employee changed her husband’s name on the account from Ricardo... Read more...
Comcast is not exactly a well-liked company in the United States, and that’s putting it nicely. In fact, Consumerist readers ranked Comcast as the Worst Company In America for 2014 (making it two-time winner… err loser). As Comcast ratchets up its lobbying efforts to win approval for its acquisition of Time Warner Cable, the unnerving shadiness of the company continues to emanate from its pores.The latest chapter in the Comcast saga comes to us courtesy of consumer advocate Christopher Elliot. He details the story of Lisa Brown, who had a nasty run in with the company. After her family was experiencing... Read more...
At present, Google and AT&T are the two companies making the most noise about gigabit Internet service for consumers. It's high time other ISPs jump on board as well, don't you think? If you agree, you'll be happy to know that Comcast and Liberty Global (a major ISP in Europe) are two other Internet companies with gigabit service on the roadmap. Broadcom has reportedly begun sampling its first DOCSIS 3.1 chip (BCM93390), which enables gigabit Internet service, as well as makes it possible for consumers to shovel 2Gb/s of wireless data in their homes. In turn, Comcast and Liberty Global have... Read more...
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