Best Buy's Geek Squad is once again making headlines for nefarious reasons. This time it's because a woman says she trusted a Geek Squad employee with transferring her contacts and photos from a cracked iPhone to a new iPhone 4S, which would have been fine except that the employee allegedly burned a CD of her photos, including suggestive ones, and then invited her to his house to retrieve it.
The woman's name is Sophia Ellison and she claims she hired a Geek Squad employee at the Fair Oaks Best Buy in Fairfax, Virginia to transfer all of her personal info to a new device. She says the employee offered to buy her cracked iPhone for $60 while promising he would wipe it clean after transferring the data.
She agreed, but says her old phone's info, including racy photos, never made it to the new one. She called Best Buy to complain and left a message for a manager to call her back. Instead, the Geek Squad employee returned her call, and that's when he allegedly invited her to his home to retrieve her photos and other data from a CD he made.
"First and foremost, we apologize to this customer for an unfortunate experience caused by what appears to be a rogue action against our code of conduct, specifically related to our trade-in program. We hope to restore her trust." Paula Baldwin, public relations direct for Best Buy Services, told WTOP in an email.
Unfortunately for Best Buy, this isn't the first time Geek Squad has been accused of being unscrupulous and/or incompetence. In 2007, a Geek Squad technician was sued for allegedly setting up a customer's camera phone to record her in the shower. The repair service has also been accused of stealing porn from a customer's computer and, in a separate incident, charging $580 for a loose IDE cable in past years.