OUYA Throws Dissatisfied Kickstarters $13.37 Bone - HotHardware
OUYA Throws Dissatisfied Kickstarters $13.37 Bone

OUYA Throws Dissatisfied Kickstarters $13.37 Bone

OUYA was a rousing success on Kickstarter, and in a very short time, the project developed into an actual commercial offering with a real product on store shelves and a host of developers working on games for the $99 gaming console. OUYA even raised enough money to fund a million-dollar game-seeding award.

However, not everyone was happy, a fact that OUYA CEO Julie Uhrman has acknowledged in a letter to Kickstarter backers in which she wrote, “It wasn't OK that some of you-our most loyal supporters-didn't get your OUYA until after it was on store shelves. Others had an issue with our still-new customer service.” Other didn’t receive controllers they ordered.

OUYA gaming console

In order to appease those who helped fund the whole OUYA project from the get-go and show their appreciation, OUYA is offering any unhappy campers $13.37 in store credit.

“If you are annoyed with us, we hope this is a first step to winning back your <3,” reads the letter. “We've learned a lot over the past year and we're going to continue making Ouya better every day!”

We applaud OUYA for admitting where it has failed, and offering some money is a sign of good faith. (We suppose it could cost the company a good bit of money, depending on how many people claim the $13.37.) However, such a relatively small amount doesn’t go very far, and the amount seems rather cute, as it appears to be a reference to "leet". (Which is ironic, because these failings aren't very leet. Or is that part of the joke?)

What do you think? Is OUYA making things right with grace and humor, or is this more of a slap in the face to Kickstarters who have had frustrating experiences with the company?
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It is incredible that these customers would hold a grudge against a freshly funded company/product. I guess they should have shipped the items before they were ready . . . irrespective of any problems. I mean, wouldn't it be great if the company just choked and the users wound up with a useless piece of plastic and rare earth. Brillian . . . not.

The fact is that there are plenty of scams and outright failures on kickstart. It is incredibly difficult to juggle all the factors that go into putting out a finished product. I think there performance is "leet" and it is a shame that this company had to Kiss &*# to a bunch of whiners.

And although I think that the writer of this article is very good, and for the most part unbiased. I was insulted by his/her classification of their performance as anything less that "leet" under the facts that have been given. (yea i'm too lazy to scroll up to see if it is a him or a her). I have seen the process and I know that what they did was impressive. Not their process, but the development, marketing, and distribution phases of getting a new product off the ground. I can only see ignorance in those that still bitch and moan over receiving, albeit late, their finished and working product from a company they could surely expect to run into difficulties in their new endeavor.

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Mathis, people are not upset that they didnt get their Ouya on time. No, we (I am a backer as well), are upset that Ouya NEVER admitted to anything, and kept saying things are on track when they werent, and kept polishing every statement for the media instead of just telling its backers there were production or shipping issues. Ouya hit retail over a month ago, and I am still waiting on my second controller. It took Ouya until two weeks ago to even email me, saying that the controller would be coming late.

Its not that they were late delivering it. Its that they are not transparent at ALL about what is going on, when they said they would be, and people's questions were not being answered unless it was of benefit to the media.

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I think it's commendable of Ouya. Very commendable, actually. Good coverage, Seth. It's a worthy question to ask if this gesture is appropriate and genuine. I think it was of them - and speaks to the company's culture. I wish them well. That's a stand-up response to a not so easily solved problem. Manufacturing and meeting demand is always a problematic beast in the startup phase.

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I don't think the 13$ and change makes much of a difference for those that waited for what they deserved. Much better for a company to just be transparent from the start and let their backers/investors know what is going on.

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I too would rather have the company be upfront and say they are having issues rather than ignore it, have me find out through other means, and then offer me story credit that not only doesnt fix the shipping problem it might actually be useless for many planning on playing just mainly free games. I suppose it is better than them doing nothing , but not a whole lot better.

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