Dell made a reputation for themselves as a result of their high quality products but more importantly perhaps, their top-notch customer service. Unfortunately that may be changing, which might explain their slip in market share as well...
Well now, go figure. The technician "whom he could barely understand" didn't help much. When are we going to realize that farming out all our jobs here in the US does have an impact on quality of product and services? Here's a novel idea. Why not setup a support center in all of the major geos you serve? You know, like one for US, Euro, APAC, etc.? I know, it might cost more for your machine. And guess what? People might actually pay a bit more for it and you wouldn't have to charge so much for that weak "extended warranty plan". "Press one to continue in English".... No thanks, we'll just build a damn machine ourselves.
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