Microsoft countered that Dell's move was in response to a "small minority of customers" with a "specific request." Michael Burk, a product manager for Microsoft's Windows Client group, said in an e-mailed statement, "The vast majority of consumers want the latest and greatest technology, and that includes Windows Vista."
Michael Gartenberg, vice president and research director of JupiterResearch, said many consumers continue to buy XP because it's familiar, it works with their existing hardware and programs, and is overall "good enough," even though Vista boasts a prettier user interface and stronger security.
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