Nokia Fixes N.A. XpressMusic 5800 3G Issues
Here's what Nokia said in an emailed statement:
"Following the introduction of the Nokia 5800 XpressMusic in North America, some consumers reported difficulties connecting with the local 3G network. As customer satisfaction and product quality are a priority for Nokia, we took immediate action by temporarily suspending sales and moving quickly to identify the root cause and resolution.Not a good start, however, for a multimedia phone that Nokia has positioned as an iPhone killer.
We have concluded this was an isolated situation related to a configuration change in the North American variant. We have now adjusted the configuration and will resume sales shortly. Those few customers of the Nokia 5800 XpressMusic who experience a 3G signal issue are advised to contact Nokia Customer Care. Our sincere apologies for the inconvenience."
To make matters worse, some of the 5800s had problems with their earpiece speakers, which Nokia said was isolated to a "limited number" of phones whose speakers were not properly protected from moisture.