Netflix Goes Retro with Phone-Based Support
However, sometimes you really, really need to communicate with a human. Email, while faster than snail-mail, is simply too slow for these types of issues. This problem has even led to the creation of some websites that post "hidden" customer service numbers.
Netflix, after experiencing its first decline in subscribers since its founding in 1998, has decided to apply the personal touch.
Netflix spokesman Steve Swasey said that the shift to phone service had been planned for several quarters and that it was not in response to the decline in subscribers.
"We continue to improve what is already the best customer experience on the Internet," Swasey said.
Despite Netflix's denials, the drop in subscriber numbers has to be a concern. Netflix said it lost about 1 percent of its subscribers in the April-June quarter. For those who are interested, the toll-free number for Customer Support is (877) 638-3549.