Acer Supporting All Affected Sandy Bridge Products
Now, Acer Group is following suit by announcing that the company is "fully aware of the issue and is taking all necessary steps to minimize any inconvenience customers might experience." The company has also stopped shipping the problem products and has issued a recall of the machines that might be concerned from all distribution and retail channels. At the same time, Acer is working in close collaboration with Intel to coordinate the next steps.
In case a machine is impacted, Acer will offer the option to service the defective unit, thus minimizing any inconvenience associated with the need to backup and restore user data, as well as to re-install all applications. While the timing of the service depends on the supply of the fixed chipset from Intel, Acer is committed to complete the whole activity in the shortest possible time. Alternatively, customers may request to swap their affected PC with another Acer product of comparable performance, and both options will be free of charge.