The representative outright admits that Verizon throttles traffic to cloud providers, among which is Amazon's AWS cloud storage where iScan hosts its content. It's also what Netflix leans on, which might explain why Raphael was seeing a drop in quality on Netflix account after 4:00 p.m. each day.
"In my personal opinion, this is Verizon waging war against Netflix," Raphael states on his blog. "Unfortunately, a lot of infrastructure is hosted on AWS. That means a lot of services are going to be impacted by this."
That's a scary accusation and represents one of the fears proponents of net neutrality have with putting the power in the hands of ISPs. At the same time, support reps aren't always reliable sources of information, especially when it comes to topics like this. Hence, Verizon has since issued a statement denying that it's throttling traffic.
"We treat all traffic equally, and that has not changed," Verizon said in a statement
. "Many factors can affect the speed a customer experiences for a specific site, including, that site’s servers, the way the traffic is routed over the Internet, and other considerations. We are looking into this specific matter, but the company representative was mistaken. We are going to redouble our representative education efforts on this topic."
Here's hoping Verizon is telling the truth.