The Fine Print For iPhone 4 Refunds

If you were hoping Apple's Friday announcement that unhappy iPhone 4 customers could return the phone for a full refund would get you out of your AT&T contract, think again. Although Apple did promise a full refund for customers who are unhappy with their iPhone 4, it appears this refund only applies for 30 days after purchase. That means you won't be able to use the announcement as a way to get out of your AT&T contract after that 30-day time period.

An AT&T spokesman confirmed the carrier's normal, 30-day return policy will still apply for the iPhone 4. In other words, after you agree to a two-year contract, you have 30 days in which you can change your mind and cancel your account without having to pay an early termination fee. During that timeframe, you could also opt to return the iPhone 4 and switch to a different AT&T handset.

At the iPhone press conference last week, Jobs offered both free bumpers for the iPhone 4 as well as full refunds in an effort to help alleviate reception issues which have plagued the phone. Users who decide to return the phone can expect a full refund and no restocking fee (provided you're within that 30-day window.)

At the press conference, Jobs was asked if the refund applied to users who wanted to get out of their AT&T contracts to which he replied "I believe so." Although that's true, it's not completely a blanket statement—you must still be within the 30-day trial period to qualify for the refund. If you want to return the iPhone 4 after the 30-day trial period, you'll have to pay the restocking fee and you'll still be under contract with AT&T.

Via:  PCMag
Comments
acarzt 4 years ago

The restocking fee is 10% of the purchase price of the iphone. Early temination is $325 - $10 for every month of commitment you completed.

That sucks if you switched to  AT&T just for the iphone and now you don't want it lol

The new Iphone has been out more than 30days hasn't it?

inspector 4 years ago

Yes it has, lol. Wow, so does this mean you won't be able to return your iphone 4 unless its with in the 30 day period or does this mean you can return it for full refund of the phone but not the contract?

acarzt 4 years ago

It means that Apple isn't doing anything special.

You're working within AT&Ts return policy.... the only thing Apple is doing is biting the restocking fee within the first 30 days. After that, you're on your own.... And given that so many iphone were sold on day one and customers are already outside of the return period... this does nothing for most people who bought an iphone 4.

CDeeter 4 years ago

Wow. They are good! Customer service at its best. lol

acarzt 4 years ago

Oh yea... it takes a highly skilled and well trained d-bag to pull off this kind of stunt.

Those who don't bother to read between the lines will think, "Oh how respectable of Apply to offer a full refund" yea after the majority of owners are outside of the 30 days allowed to do so.

Really tho, as funny as this death grip thing is... it's really just a minor inconvenience and if you really wanted the phone, it would be a stupid reason to return the phone.

I however do not want the phone, and don't care for apple... so I will continue to make fun :-)

inspector 4 years ago

Oh, now i see why Steve took so long to announce that... -.-

realneil 4 years ago

Everything they do is calculated and timed to perfection. They don't miss a trick usually. This time they underestimated the fallout from selling a poorly functioning product to America. It's a shame, because everything else about the iPhone is supposedly kick-ass.

Shadyshane 4 years ago

The iphone4 was released for sale on June 24th. That's was 26 days ago....you guys really have to work on your math.  It still does not give one a whole lot of time to return it if they so choose, but  Apple does end up eating the restocking fee, and will certainly get more returns due to this offer.  I despise apple, but have to admit, the iphone 4 is a great piece of equipment.  My friend fixed this issue with a piece of scotch tape....seriously.

acarzt 4 years ago

yea, but now he's walking around with a phone held together with scotch tape... lol

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