At the beginning of this week, T-Mobile informed
Sidekick users that their personal data and photos "almost certainly has
been lost." Now, Microsoft
is coming back with some good news to affected users, saying the company believes
it has recovered most of the data after all.
"We are pleased to report that we have recovered most
customer data for those Sidekick
customers whose data was affected by the recent outage," corporate vice
president Roz Ho wrote in a letter."We plan to begin restoring users'
personal data as soon as possible, starting with personal contacts, after we
have validated the data and our restoration plan. We will then continue to work
around the clock to restore data to all affected users, including calendar,
notes, tasks, photographs and high scores, as quickly as possible."
On Wednesday, at least two lawsuits were filed against Microsoft
Sidekick outages which started at the beginning of this month with data service
interruptions. The issues have left many users without access to their address
The full text of the letter posted to the Sidekick Forums is
Microsoft Confirms Data Recovery for Sidekick Users
Data Restoration to Begin as Soon as Possible for Affected Customers
Dear T-Mobile Sidekick customers,
On behalf of Microsoft, I want to apologize for the recent
problems with the Sidekick service and give you an update on the steps we have
taken to resolve these problems.
We are pleased to report that we have recovered most, if not
all, customer data for those Sidekick customers whose data was affected by the
recent outage. We plan to begin restoring users’ personal data as soon as
possible, starting with personal contacts, after we have validated the data and
our restoration plan. We will then continue to work around the clock to restore
data to all affected users, including calendar, notes, tasks, photographs and
high scores, as quickly as possible.
We now believe that data loss affected a minority of
Sidekick users. If your Sidekick account was among those affected, please
continue to log into these forums for the latest updates about when data
restoration will begin, and any steps you may need to take. We will work with
T-Mobile to post the next update on data restoration timing no later than
We have determined that the outage was caused by a system
failure that created data loss in the core database and the back-up. We rebuilt
the system component by component, recovering data along the way. This careful
process has taken a significant amount of time, but was necessary to preserve
the integrity of the data.
We will continue working closely with T-Mobile to restore
user data as quickly as possible. We are eager to deliver the level of reliable
service that our incredibly loyal customers have become accustomed to, and we
are taking immediate steps to help ensure this does not happen again. Specifically,
we have made changes to improve the overall stability of the Sidekick Service
and initiated a more resilient backup process to ensure that the integrity of
our database backups is maintained.
Once again, we apologize for this situation and the
inconvenience that it has created. Please know that we are working all-out to
resolve this situation and restore the reliability of the service.
Corporate Vice President
Premium Mobile Experiences, Microsoft Corporation