"The device (iPhone) itself has innovative and interesting technology, but that does not necessarily mean that the touchpad is innovative," Gavin Lew, general manager of User Centric told InformationWeek. "It's a feature for business users and those who send text messages frequently that at the end of the day is just a touchpad."
The touchpad has been around for a longtime in consumer electronics, so the 20 participants in the study were familiar with the interface. The frustration came over the sensitivity of the iPhone keypad, which resulted in 11 errors per message versus 3 errors when the same message was created on the participants' phones. Ten of the participants owned phones with QWERTY keyboards, and 10 had phones with multi-tap systems. None of the participants had ever used an iPhone.
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