Ever Hack An ISP Tech And Live To Tell About It? - HotHardware
Ever Hack An ISP Tech And Live To Tell About It?

Ever Hack An ISP Tech And Live To Tell About It?

If you’ve played games online, we’re sure by now that you’ve seen somebody go off on a tirade after being fragged one too many times. Sometimes this is a result of poor skills, other times it may be the result of cheaters flooding an enemy’s network in a sort of mini-DDoS attack. Often threats of real life repercussions just seem childish, and often add a comical element to the whole situation.

What happens when you try it on a technician working for the company the handles your ISP’s network and customer service? One youngster decided to find out and for some reason the tier 2.5 tech at Convergsys decided to post his retaliation on the internet for all to see:

I proceeded to input his ip address into a program we have called SERVICE VISIBILITY PORTAL -- SVP for short -- and it brought up his account, address phone number, daddy's credit card info -- the whole nine yards...I decided that since this kid was indeed involved in illegal activity I'd give his daddy a call.

Well the father was furious, not at me however he assured me he would take care of the problem... the father began to yell at his son, i then heard a loud smack, and then sobbing, and then cracking noise as if something was breaking..it then occured to me that the father had just beat the sh.t out of his kid, and the cracking noise was the sound of a hammer on an xbox , i decided that being the self indulgent bastard i am, i wanted more...the father put the son on the phone, still sobbing i might add..and i said to him.."do you know who this is??" he answered "no"..i said "remember that guy u cheated some 20-30 minutes ago and i said u would pay??, well guess what son...u just did."

While we can’t confirm that this is indeed authentic yet, it certainly could serve as a parable about not ticking people off online. If it does turn out to be genuine, we can’t help but wonder what kind of legal trouble the technician might find himself in. It’s hard to imagine that Comcast being thrilled about this story.  One might expect Comcast and/or Convergsys to either already have tracked down the tech in question, or be in the process of doing so.
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If this really did happen, then I feel horrible for the kid. What a fornicating swine that guy would have to be to take satisfaction in getting a kid smacked around by his dad and having his Xbox destroyed. Not only that but he felt it was necessary to rub it in. Very immature and vindictive behavior.

[Edit] I am disappointed to see that my choice descriptive word was automatically censored. Therefore, I took the liberty of attempting to demonstrate you can be equally effective without the use of expletives. It may not have the same ring to it, and I had to use two words rather than one, nonetheless you can use your imagination in order to achieve a fuller effect. On a side note, I absolutely despise censorship.

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to feel bad at the kid, but if he like some of the people on xbox live he might have, had it coming

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 thats pretty crazy

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Awesome.

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i 100% support the guy. people who hack, or annoy other people online while playing games should get disciplined. if you are playing chess in the park and some one is playing rick astley really loud, or cheating, wouldnt you do something? i know i would.

 

i do not think the isp guy went overboard, but the dad might have... but thats his choice how to raise his son.  breaking an xbox 360? cmon he could of just given it away to some one  

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 I also don't think the ISP guy went overboard by placing the phone call, though he did access personal information that he had no right to. The problem I have is with his attitude. Cheating at a video game should never be punishable with violence, especially if you are a kid. What bothers me is the sense of pride and satisfaction that the ISP guy had, almost as if justice had been served. Pathetic in my opinion, but clearly that is just me.

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i see your point, but it was the father who did the violence, and perhaps the kid was just crying cause the xbox was smashed... ? 

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Perhaps. Though if anyone deserves to get smacked it is the father for ruining a perfectly good Xbox 360. Cheating is one thing, but destruction of property is another. In that case I might condone the use of violence.Yes

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ha, im mostly proud of the isp for actually taking a stand, the father went and over did it. also if the isp guy didnt tell him who it was that kid would be so messed up cause he would never know why his dad did all that...  

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I'm doubting the authenticity of the whole thing, really.  But if it did, the ISP guy calling the house is wrong, but understandable.  The father hitting his child, completely out of hand.  At that point, rubbing it in was not in good taste at all.

Lmao at Ajay's censorship rant.  It's okay, we understand.  Don't be afraid of brevity either, hah.Stick out tongue

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That's incredible! Finally some accountability in online gaming. That's the sort of thing we need all the time. The ISP guy definitely shouldn't go flaunting this, though.

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Cheating in online gaming happens, more and more the cheaters get their serials banned.  Might have been a more appropriate response. 

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I am kinda torn on this 1. if all's the kid did was use cheats on a server than the guy should have just got his ip and username and reported it to that server. now if the kid was hacking and purposely being a jerk and using language no kid should even know about well that's a different story. I have seen a lot of these kids and the guy did the right thing. if my son did that I would have smacked him in the back of the head and took is xbox away. smashing it imo is just dumb. but yes I think the kid should get the crap smacked out of him and no I don't think it's abuse unless it's done outta anger. I am not afraid to raise my hand to my son and that's why for the Most part he is well behaved.

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nelsoncp21:
I am kinda torn on this 1. if all's the kid did was use cheats on a server than the guy should have just got his ip and username and reported it to that server. now if the kid was hacking and purposely being a jerk and using language no kid should even know about well that's a different story. I have seen a lot of these kids and the guy did the right thing. if my son did that I would have smacked him in the back of the head and took is xbox away. smashing it imo is just dumb. but yes I think the kid should get the crap smacked out of him and no I don't think it's abuse unless it's done outta anger. I am not afraid to raise my hand to my son and that's why for the Most part he is well behaved.

Agreed.

Totally agree with the idea.  Sure yes using the information might be wrong, and the guy will probably get severly punished or fired over it but hope it is true.  If this is the case, then maybe just then, we can get more of these hackers out of game quicker than said services does it.  While annoyingly slow some services are to ban said keys, this is definatly a quick swift action, but as said they could come back as well at a later date.

 As well... taking the Xbox away would of been a better idea.  Heck even if he took it away and sold the thing or just gave it away.  Smashing it defintaly doesn't do anyone any good.

 As for the smack... well truly its parents descression, and if its within bounds surely it will keep him straight.  If the parent steps out of bounds well then I'm totally disagreent with what he did.  Then again who knows what happened on that end of the line, kid was fine eough to talk on a phone.

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why isnt it i cant stop smiling when reading this article.. now if we had that guy to track down cheaters and the father to carry out disiplinary actions accross the world... I could hear it now.. the utopian sounds of a hammer smacking idiot cheaters property to peices while they sob quietly in the corner while sucking there thumb. The father goes on a rampage smashing everything in sight while screaming I AM LEGEND !

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Being one who works for a large isp in a very similar enviornment, I'm appalled at the tech's reaction. As, a gamer i have a hate for hackers as much as anyone else, but the tech's response is both juvenile and ridiculous. If I ever heard of anyone doing such things at my work, friend or not, I would report him at once. Techs like that have no place in the industry and are better left whining in momma's basement where they belong. The tech is no better than the hacker, and in my opinion far worse. I doubt the story is based on truth - most large companies only keep credit card info long enough for the transaction, then the info is deleted. They also seperate technical reps from sales or billing reps just for reasons such as this.

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While I'm all for cheaters, hackers and annoying snits in general getting spanked, this (likely mythical) tech deserves firing and prosecution. The breach of ethics and privacy described here is at least unprofessional, and IMHO crosses that bright line into the criminal.

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he already Got fired if you followed the story. I dont think he really cared much about his job. According to the article he was just working while getting his law degree. I do agree thought he went overboard but still. It must be nice that out of the millions that have to "take it" he did something about it.

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