Study Claims iPhone 5 Trails Galaxy S4 Regarding User Complaints

Study Claims iPhone 5 Trails Galaxy S4 Regarding User Complaints

For as long as the iPhone has existed, the general consensus seemed to be that it was a smartphone that could do no wrong. Of all the iPhone owners I know, only one of them has anything bad to say about their device. On the Android side, there are many more complaints, but that's of no surprise given the number of different models available.

Although there are always going to be complaints about a device from someone, regardless of how good it is, the iPhone's reputation has always been good. Until the iPhone 5 launch, that is. It was at this point that for the first time ever, I began to see that even the most rabid "fanboi" won't keep shut about issues if it impacts them. Who can forget the Apple Maps fiasco? That one issue alone became such a hot topic that it eventually evolved into a meme. Also for that launch, many were displeased about Apple's decision to introduce yet another proprietary adapter, Lightning.

Apple iPhone 5 and Samsung Galaxy S4

According to social research firm We Are Social, Apple's problems didn't bode well for its latest iPhone, especially in comparison to one of its biggest competitors, the Samsung Galaxy S4. This firm scours the Internet to gather data summing up public opinion, and where the iPhone 5 was concerned, 20% of comments found had a negative vibe, while that number sits at a much more attractive 11% for Samsung.

Samsung's blessing comes in the form of a lack of launch issues. Had the iPhone 5 launched without the two biggest issues mentioned above, it seems highly likely that these numbers would have been about even. After all, the iPhone 5 does bring a lot of good to the table, such as an improved screen and faster processor. It'd be interesting to see a follow-up to this once the iPhone 5S launches - hopefully without launch niggles.

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As far as smart phones go, I have only ever used the Apple products and have not stepped up to the iPhone 5 yet, maybe I'll make that plunge when the 5s comes out and the 5 goes into another price drop. My big compaint is not with the phone itself, but with the software to sync it and back it up (iTunes).

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The title suggest that the iphone has LESS user complaints than the s4, and the article says it the other way around. Trumps contextually means "better than", so if it trumps the s4 regarding user complaints, it should have less complaints.

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You're right. That's a confusing headline. I've edited it for better clarity.

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The title of the article is not just misleading, but factually dishonest. The study was not a survey of users of the iPhone 5 and S4, but just a compilation of comments made about the devices on social media websites. As we know, and every reader of any tech site knows, people complaining the most about a device typically have never owned that device. They did a similar survey of comments about the PS4 and XBOX One, which obviously nobody owns yet. A honest headline would read: "According to survey, more social media users complained about the iPhone 5 than the S4".

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Sorry about that. I had reworded the title so many times that I ended up mixing up the wording without catching on.

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Their 'reputation' is all smoke and mirrors. I've seen far, far more apple devices fail in ways I wouldn't even expect a toaster from walmart to fail.

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This survey is a bit weird. S4 side you have to differentiate user complaints because of custom roms etc, on the apple side there may be some about jailbreaking.

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I have yet to have any problems with my iphone 5!

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